Collections Associate (Print Industry)

Job Description

Job Description

Thomas Printworks is searching for a talented individual to work in our corporate accounting team. You must be efficient, capable of multitasking, and possess the ability to apply your experience and knowledge to new and changing situations. The successful candidate will be part of a team that reports to the Customer Accounts Receivable Supervisor and interfaces with upper management. This is a full-time and in-person position based out of our corporate office in Richardson, TX.

About Our Company: We are a privately held diversified printing services company with annual revenues of almost $65 million. We have been in business for 70 years, with over 20 locations operating throughout Texas, Arizona, Florida, and Minnesota. Thomas Printworks truly is “Everything Print” – From custom printed wallpaper, canvas art, wall graphics, sports, stadium graphics, museum mounted prints, marketing collateral, banner graphics, vehicle graphics, direct mail, and much more!

If you’re looking for a dynamic opportunity and would like to work for a company where growth is encouraged, we may be a match!

Responsibilities

• Maintain acceptable outstanding A/R levels for assigned accounts with a focus on aged receivables and past-due amounts.
• Prepare customer account reconciliations as needed.
• Establish relationships and maintain consistent communications with both internal and external customers.
• Resolve disputes and billing issues via research and analysis.
• Document status and communication efforts on all assigned account activity.
• As needed, run aging reports and queries, and reprint customer invoices.
• Respond to common inquiries or complaints from customers.
• Prepare and mail monthly customer statements.
• Prepare adjustments to customer accounts and submit for supervisor and management approval.
• Facilitate resolution of A/R issues with customers.
• Meet deadlines, especially with respect to month-end closings and customer statements.
• Maintain and observe company A/R policies and procedures at all times.
• Document and keep the supervisor informed of problems with customer accounts.
• Other duties as assigned.

Requirements

• Strong computer skills (Microsoft Outlook, Excel, Word).
• Microsoft Dynamics GP (Great Plains) experience strongly preferred.
• Excellent communication skills, both verbal and written.
• Must be customer service oriented. This is a “soft” collections position.
• Mature, with a high degree of confidentiality, well-organized, flexible, good attitude, and interpersonal skills.
• Energetic, organized, detail-oriented, self-starter who conscientiously and methodically approaches work through to completion.
• Accurate typing and data entry skills.
• Ability to accept and adapt to change.
• Manufacturing/retail/distribution/services industry experience preferred.

​Thomas Printworks offers a competitive compensation package based on education and experience, plus excellent benefits that include the following:

• Comprehensive health benefit package
• Basic Life / AD&D Insurance- We pay 100% of the first $25,000
• Short Term Disability- We pay 100% of the employee premiums
• Voluntary Life/ AD&D
• Voluntary Long Term Disability
• Supplemental Insurance Options
• Dental and Vision Insurance
• Work/Life balance and wellness initiatives
• Employee Assistance Program
• Paid Time Off
• Employee Discounts
• 401(k) with company match
• Training

Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background check and drug screening required. We invite you to check out our website at to learn more about our company.

Company Description