Automotive Service Advisor

Grogan’s Towne Chrysler Jeep Dodge Ram, one of the area’s largest automotive dealers, has an immediate opening for a Service Advisor. For over 50 years, Grogan's Towne Chrysler Jeep Dodge Ram has offered exceptional service, unbeatable specials and the latest selections of new and pre-owned vehicles to NW Ohio and SE Michigan. Our mission is to provide a pleasing experience in sales and service for all customers via our dedication to the Customer Experience Initiative. Come see for yourself, join our growing team!

BENEFITS:

• Guaranteed Hours
• 401k
• Medical
• Dental
• Paid Vacation

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus
• Must have a clean & valid driver’s license
• Must be willing to submit to a drug screen prior to employment.