Business Operations Manager

Company Description At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time. Job ID: P145057-2846 Job Description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job. The Business Operations Manager for oversees financial and operational functions, ensuring strategic alignment across departments. Key responsibilities include budget management, contract negotiation, and collaboration with Finance and Strategic Planning. The role focuses on enhancing financial performance, optimizing productivity, resource management, and implementing quality improvement programs. Provides people leadership by fostering a positive work environment, setting performance expectations, and supporting professional development. Responsible for supervisory functions assigned staff including interviewing, hiring, terminating, scheduling, evaluating performance, reviewing quality, reconciling timecards, educating, coaching, developing staff, and monitoring activities to ensure performance standards are achieved. The Manager also supports project execution within assigned departments and service areas to achieve strategic goals and ensure timely completion.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Works closely with Director of Business Operations to ensure adherence to budget. Collaborates to improve efficiency and cost-effectiveness of operations. Oversees expenditures to ensure appropriate use of department funds. Works in collaboration with the Department/Service Line Director in development, specifications, requirements and financial models for contracted services with outside parties for products and services.
• Leads the budgeting process for assigned departments and service areas to ensure financial integrity, resource allocation, and improved cost-efficiency. This includes variable staffing model RVU allocation, cost-accounting methodologies, and charge capture processes,
• Oversees and leads all contractual agreements related to assigned departments and service areas, securing terms that align with organizational goals and regulatory standards.
• In conjunction with Strategic Planning and Business Development, conducts market, financial, demographic and clinical utilization research from various software resources to support business development initiatives and strategic planning projects.
• Responsible for managing the day-to-day financial and business operational activities of assigned departments/service lines. Partners closely with Financial Planning, Strategic Planning and Business Development, Decision Support Services, Purchasing and Managed Care Contracting. Responsibilities include working with Service Line Director(s) on budgeting, forecasting, accounting, long range planning, pricing, negotiation, generation of contracts with outside parties, and submission of patient charges for services. works closely with senior management to ensure adherence to budgets. Responsible for developing and implementing new business practices that will enhance financial performance. Facilitates the development and implementation of strategic initiatives focused on improving the profitability and market share of the department(s)/service line(s). Provides personnel management, management of organizational systems and workflow, continuous quality improvement, and developing departmental goals and programs for assigned areas of responsibility.
• Work closely with senior management to ensure adherence to budget. Collaborates to improve efficiency and cost-effectiveness of operations. Oversees expenditures to ensure appropriate use of department funds. Works in collaboration with the Department/Service Line Director in development, specifications, requirements and financial models for contracted services with outside parties for products and services.
• Responsible for working with leadership to ensure the accurate development of operating and capital budgets of the department. Ensures that budgets are in compliance with standards and guidelines set by Financial Planning department. Develops and maintains databases on cost and profitability indicators (dashboards) to track and support program planning and assessment processes.
• Responsible for supervisory functions for assigned staff including interviewing, hiring, terminating, scheduling, evaluating performance, reviewing quality, reconciling timecards, educating, coaching, developing staff, and monitoring activities to ensure performance standards are achieved.
• Collaborates with supervisory staff to develop, maintain and evaluate a comprehensive continuous quality improvement program that is in compliance with department as well as the hospital at large. Communicates effectively to maintain positive working relationships and achieve desired outcomes.
• Cultivates a positive and inclusive work culture by actively promoting diversity, equity, and teamwork among staff.
• Provides ongoing mentorship and support to direct reports, encouraging professional growth and development.
• Sets clear performance expectations and goals for team members, conducting regular one-one-one meetings to provide constructive feedback and performance reviews.
• Recognizes and rewards outstanding performance, while also addressing and managing underperformance through appropriate coaching and development.
• Spearheads the development and monitoring of productivity metrics, implementing strategies to optimize efficiency and service delivery within assigned departments and service areas.
• Leads efforts to synchronize organizational strategies, systems, and initiatives—including timekeeping, ERP, and more—with the operational goals of assigned departments and service areas, ensuring cohesive integration and optimized performance.
• Provides guidance, resources, and support for the successful execution of projects within assigned departments and service areas, ensuring strategic alignment and timely completion of initiatives.
• Develops and monitors standard productivity benchmarks in partnership with leadership for each area and creates a standard reporting schedule for across assigned departments for visibility and transparency. Develops a system to work directly with department management to understand variances, trends, and ad-hoc needs
• Develops and refines business and facility plans to include strategies to maximize patient revenue and minimize costs, for high quality, and increased profitability.
• Partners with analytics team to refresh Unit Dashboards with relevant Operational and Financial KPIs to inform leadership in real time where opportunities may be. Educates management on how to use interface and build in accountability. Delivers analytics and insights that empower timely and optimal decisions for an organization across company functions.
• Assesses market environment, service area demographics, market share, payor mix, customer satisfaction, clinical outcomes, service life cycle, and other functions related to operational performance.. Determines resources required (personnel, facilities, equipment and supplies) for effective administration and operation of services and programs.
• Analyzes, prepares and makes recommendations on business plans for new services and programs aimed at promoting and expanding the department activities.
• Plans, develops, and implements annual operating and capital budgets for assigned departments/services. Monitors all expenditures to ensure adherence and compliance with budget, projected spending trends, controls expenditures and ensures cost effective operations within the department; completes variance reports and suggests/implements corrective action to resolve budget variances.

Qualifications

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: Master's degree in a work-related field/discipline from an accredited college or university. Experience: Five (5) years’ experience of progressively responsible and directly related work experience. License/Certificate: None required.

KNOWLEDGE, SKILLS, & ABILITIES

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Knowledge of financial systems, including operations, budgeting and analysis, statistics, and forecasting and modeling.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management.
• Knowledge of financial and operational management information systems.
• Knowledge of local, state and federal regulatory requirement related to the functional area.
• Ability to develop and administer departmental budgets.
• Ability to develop, write, analyze and present business plans, proposals, contracts and financial analysis reports.
• Ability to use sophisticated conceptual, numerical, analytical and statistical skills to solve complex, unique financial problems.
• Ability to foster effective working relationships and build consensus.
• Ability to mediate and resolve complex problems and issues.
• Ability to develop long-range business plans and strategy.
• Ability to interview, hire/fire, and performance manage direct reports.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $62.65 to $81.44 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. Employee Referral Amount: 750 Employee Group: EX - Exempt Fixed Term Employment Duration: None Job Family: LP Business Planning and Operations Department: Administration Nursing Remote Eligible: No Benefits Eligible: Yes Employee Referral Available: Yes Scheduled Weekly Hours: 40 Work Shift: Day - 08 Hour