Customer Support Specialist
Evlo AI
About The Role The Customer Support Specialist is the first point of contact for customers using a cloud-based technology platform, resolving account, billing, configuration, and product-usage issues across email and chat. About The Role The Customer Support Specialist is the first point of contact for customers using a cloud-based technology platform, resolving account, billing, configuration, and product-usage issues across email and chat. Key Responsibilities Resolve customer inquiries across email and chat using a help-desk platform such as Zendesk, Intercom, or Salesforce Service Cloud Troubleshoot login, permissions, integrations, API, browser, and workflow issues using product documentation, logs, and reproducible test cases Reproduce suspected defects and submit complete bug reports with steps to reproduce, expected behavior, actual behavior, screenshots, and relevant account details Escalate complex technical issues to engineering, infrastructure, or security teams while maintaining clear ownership and customer updates Monitor ticket queues and meet response-time, resolution-time, backlog, and customer satisfaction targets Create and improve knowledge-base articles, troubleshooting guides, macros, and internal runbooks Analyze recurring ticket themes and share actionable trends with product, engineering, and customer success teams What We Are Looking For 1-3 years of experience in customer support, technical support, help desk, SaaS operations, or a related customer-facing role Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users Hands-on experience with ticketing and customer communication tools such as Zendesk, Intercom, Salesforce Service Cloud, or similar platforms Working knowledge of web applications, browser troubleshooting, identity and access concepts, APIs, and common SaaS integrations Ability to investigate issues methodically using documentation, logs, screenshots, network details, and basic SQL or JSON when needed Associate or bachelor's degree in information technology, computer science, communications, or a related field; equivalent practical experience accepted Bonus: Experience supporting B2B SaaS products, familiarity with Jira, Datadog, Postman, or SQL, and knowledge of SSO, OAuth, webhooks, or cloud infrastructure #J-18808-Ljbffr Evlo AI
$90k - $110k
...of capital markets, underwriting, servicing, compliance, and customer service for our partners. We’re a tight-knit team of... ...need. About the Position We are looking for a Customer Support Specialist who can delight customers at every interaction with our platform...SuggestedFull timeWork from homeFlexible hoursParafin Inc
San Francisco, CA3 days ago- ...Customer Support Specialist At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels. Backed by leading investors such as Zendesk...SuggestedFlexible hours
unitQ
San Francisco, CA4 days ago $48.1k - $58.4k
...Customer Support Specialist Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. This turns out to be a pretty wild endeavor, so...SuggestedFixed term contractRemote workMonday to FridayShift workRotating shiftMercury
San Francisco, CA1 day ago- ...infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. About The Role As a Customer Support Engineer , you'll be on the front lines of our customer experience. You'll work directly with customers to quickly triage...SuggestedWorldwideShift work
- The role involves using AI-powered customer support tools to efficiently resolve a high volume of customer inquiries and support requests. About Fnby Intercom Fnby Intercom is a technology company that has rebuilt its customer support function around AI to drive efficiency...Suggested
- ...excellence, and want to help build the future of finance, we invite you to join us. The Role Rogo is seeking our first Customer Support Specialist to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients. You...
- ...freedom. You have the freedom to do anything it takes to help our customers make their lives better. We operate fully on Slack. We don't... ...to build something great. What You’ll Do Fully own customer support across Intercom, email, and all customer facing channels Respond...Work at office
$60k - $70k
...0,000.00/yr Building out teams for an exciting young company in the fintech space About the Role: We are looking for a Customer Support Specialist to join our team at Unit21. You will drive value across our customer base, engaging with customers mainly through ticket...Full timeWork experience placementWork at officeHome office$78.6k - $92.9k
...acting as the connective layer that keeps materials moving and every business unit stocked and unblocked. Description The Customer Support Specialist serves as the primary dedicated point of contact for material issues across QDD. When operational or material challenges...Work at officeImmediate startOverseas$65k - $75k
...75,000 USD per year the range we reasonably expect to pay for this role at hire. As Cuttable scales in the US, our customers need fast, reliable support — and right now, that coverage doesn't fully exist. That's this role. You'll be the first point of contact for customer...Work from homeShift workRotating shift- ...functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts. The Role As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality...Temporary workWork at officeWorldwideRelocation
$25k - $35k
...Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (India) Type: Contract Compensation:... ...Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications. Comfortable with AI...Contract workSummer workRemote workMercor
San Francisco, CA3 days ago- ...resonating. Since we launched in 2021, we've grown to thousands of customers and tens of millions in ARR, making us one of the fastest... ...About the Team & How We Work As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers...For contractorsWork at officeRemote workFlexible hours3 days per week
- Simera is seeking a motivated Customer Service Representative to join our remote team. You will respond to inquiries via email, chat, and phone, provide accurate product information, and resolve issues to ensure a positive customer experience. Ideal candidates have at...Remote job
- Simera is seeking a professional and customer-focused Customer Service Representative to join our remote team. You will be an excellent communicator who enjoys helping customers, solving problems, and delivering a positive customer experience across channels. In this role...Remote job
- Simera is seeking a Customer Service Representative to join our remote team. The ideal candidate communicates clearly, enjoys helping customers, and ensures a positive experience across email, chat, and phone. You will respond to inquiries, provide accurate product information...Remote job
- Simera is seeking a professional Customer Service Representative to join our remote team. You will communicate clearly via email, chat, and phone, resolve inquiries, and strive to deliver a positive customer experience. The ideal candidate has strong English, problem-solving...Remote job
$20.54 - $28.2 per hour
...Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and... ...to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United...Hourly payFull timeFor contractorsFor subcontractorCasual workWork at officeLocal areaCanon U.S.A., Inc.
San Francisco, CA2 days ago- American Airlines is seeking a Customer Assistance Representative to greet and assist travelers, manage kiosk check-in, and ensure baggage and travel documents meet guidelines. You will work at the ticket counter and gate areas, helping customers with complex processes...Shift work
- Sagility is seeking a Work from Home Customer Service Representative to support our healthcare call center. You will handle calls, document details, and resolve inquiries with empathy and clear communication. Requirements include at least 1 year in a call center, a High...Remote jobWork from home
- A leading travel agency is looking for a Customer Representative to assist clients throughout their travel journey. This remote position involves responding to inquiries, helping with bookings, and providing accurate information about travel policies and destinations....Remote job
- ...follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as... ...room for ownership, learning, and growth. Qualifications Support customer research success by reviewing study content,...Full time
Outset
San Francisco, CAmore than 2 months ago - ...Corporate Philanthropists Award Winner JOB DESCRIPTION We are looking for optimistic, creative, and enthusiastic Customer Service Representatives to join the FITNESS SF team. The basic function of the Customer Service Representative is to simply give FANTASTIC...Hourly payTemporary workPart timeLocal area
FITNESS SF
San Francisco, CA1 day ago - ...workflows, Akia is the driving force behind relaxing vacations. As a Product Support Specialist, you are a knowledgeable technical expert who understands pain points and challenges that our customers face operating our platform for their businesses. Your technical...Work experience placementImmediate start
Akia Services
San Francisco, CA3 days ago $90k - $120k
...healthcare needs The Role The Retention & Contract Specialist plays a critical role in protecting both the customer experience and company revenue during moments of... ...the Customer Care and is adjacent to Customer Support and Customer Success. Success is measured by process...Contract workLive inFlexible hoursNexHealth
San Francisco, CA4 days ago- The Customer Service/accounting clerk position will require the individual to be able to communicate and work well with others and in a team environment. Strong phone ability, you must be able to speak clearly and directly and follow directions. A quick and constant evolving...Work at office
- ...looking for an experienced Executive Assistant who will provide support with clerical tasks, ensuring all related corporate procedures... ...company's needs and adhering to its policies. Responsibilities New Customer Turn-Up: Make the intro call to the customer and collect all...Work at office
- About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues...Immediate startRemote workFlexible hours
$20 - $22 per hour
...locations. This is a sales role focused on customer engagement, lead generation, and appointment... ...customer information and book appointments for ARS specialists Represent ARS with a professional and positive in-store presence Support in-store promotions alongside retail...Hourly payWeekly payFull timePart timeWork at officeWork from homeRelocation packageFlexible hoursShift workWeekend work- ...Stripe Product Support Role As part of our growing Product Support team, you will be a critical driver in delivering outstanding user... .... Minimum requirements ~5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical...
Stripe
San Francisco, CA4 days ago
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