Advanced Medical Support Assistant

Job Title

Medical Support Assistant

Duties

Participating in team huddles and team meetings to manage and plan patient care.

Establish patient records, and/or routing patient records accurately and appropriately to be scanned into the patient's electronic medical records via the file room.

Coordinate and schedule labs, tests and actions related to patient care and services; interpreting and verifying provider orders and demonstrating complete established administrative action for each order.

Scheduling appointments in accordance with VHA national scheduling guidelines.

Monitoring both inpatient and outpatient appointments for areas of responsibility, monitoring pre-appointment requirements to assure readiness for patient visit/procedures.

Verifying and updating patient demographics; entering work orders for their assigned areas.

Maintaining adequate and appropriate levels of office supplies.

Provide follow-up calls to patients to remind them of appointments and to reschedule when clinic is cancelled.

Administrative follow-up and problem solving for administrative issues.

Assists with clinic access contingency plans by adjusting appointment times location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Participate and provide input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.

Responsible for updating information in the insurance Capture Buffer (ICB) system.

Obtaining medical information from patients, other VA's, and/or private sector medical centers.

Coordinating information and actions related to patient care services.

Scheduling appointments in accordance with VHA national scheduling guidelines, calling for Code 4 or rapid response, following established procedures regarding both.

Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.

Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.

Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.

Work Schedule

Monday - Friday 7:30am -4:00pm

Telework

Not available.

Functional Statement #

09901F

Relocation/Recruitment Incentives

Not authorized

Permanent Change of Station (PCS)

Not authorized