Customer Care Manager - State Farm Agent Team Member

Customer Care Manager at Ryan Platz, State Farm

Ryan Platz, State Farm offers benefits including 401(k) matching, bonus based on performance, competitive salary, dental insurance, flexible schedule, free food & snacks, paid time off, parental leave, and training & development.

If you're the person people call first when life goes sideways - calm, steady, and ready to help. If you genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. If you're a natural relationship-builder who earns trust quickly and keeps it. If you listen first, then guide, making customers feel understood while confidently recommending solutions. If you're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location: 3920 Veterans Memorial Highway, Ste 12 - Bohemia NY 11716 At Ryan Platz State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities include managing customer inquiries and support daily service activities, coordinating team communication to maintain efficient workflows, assisting with account updates, billing inquiries, and policy reviews, tracking service metrics and reporting progress to the agent, and supporting community engagement and customer outreach initiatives.

Qualifications include excellent communication and organizational skills, strong attention to detail with the ability to manage multiple priorities, prior experience in customer service, office management, or administrative support preferred, and the ability to obtain applicable state insurance licenses.

Compensation: $50,000.00 - $70,000.00 per year.

Ready to Launch Your Career?

We are an established, growth-oriented agency with a team of highly motivated individuals. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Ryan Platz - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Business Insurance.
• Our office is located in Bohemia, Long Island.
• Our agency has received awards including: President's Club, Legion of Honor, and New Agent Program Qualifier
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.