Outside Customer Service Agent

Job Description

Job Description

Outside Customer Service Agent

6 mo. Contract-to-Hire

Location: Onsite – Chesapeake, VA (field-based; covering greater local area.

Schedule: Flexible schedule (varies day-to-day; occasional evenings/weekends; 2 Saturdays per month; OT as needed)

Required Skills & Experience

• Experience with google sheets and excel.
• Strong customer service skills.

Nice to Have Skills & Experience

• Knowledge of aspects of right of way. Includes acquisitions, title, permitting, budgeting, forecasting, public relations and community outreach.

Job Description

• Identify land/property ownership from public records

• Research, review, and analyze titles; identify defects and outline curative

• Negotiate the acquisition of right of way and other property interest/rights, as necessary to accommodate the construction, operation, maintenance of customer facilities in such a manner to minimize problems, issues, or litigation

• Negotiate property damage settlements and loss claims associated with projects and day to day operations necessary to maintain customer's facilities

• Prepare right of way related cost estimates associated with land and right of way project acquisition

• Secure civil permits necessary for the construction and maintenance of customer facilities

• Review, prepare, analyze, and interpret all land and right of way related agreements, deeds, easements, leases, permits, licenses, etc.

• Serve as liaison between internal departments, customers, developers, cities, counties, etc., in support of right of way activates

• Resolve encroachment, damage claims, landowner complaints and inquiries at a minimal cost to the customer

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request.

 
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