Pool Financial Clearance Associate, Patient Access, Per Diem, 08A-2P

Responsibilities The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Qualifications High School, Cert, GED, Trn, Exper. Complete and successfully pass the Patient Access training course. Ability to work in a high volume, fast‑paced work environment. Ability to perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Basic knowledge of medical and insurance terminology. Experience with computer applications, e.g., Microsoft Office, knowledge of EMR applications, etc., and accurate typing skills. Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical necessity compliance guidelines. Bilingual English, Spanish/Creole. Minimum Required Experience: Less than 1 year Benefits Career growth and development opportunities, with clear pathways and ongoing support Comprehensive health and wellness resources that go beyond traditional benefits A wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs Tuition reimbursement to support continued learning and advancement Location Boca Raton Employment type Per Diem EEO Statement EOE, including disability/vets #J-18808-Ljbffr Baptist Health