GS Dispatcher Coordinator

Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities Trains as a Transporter/Escort for the first two weeks and will assume a Transporter/Escort role periodically to remain abreast of environmental and situational changes. Utilizes information received from Allied Health staff and other departments to ensure efficient operations as it relates to patient movement and logistics services. Respond to telephone requests and assigns staff to perform requests while monitoring activities. The Dispatcher assists all callers in a polite, articulate, professional, and clear manner. Prioritizes requests to ensure timely response based on departmental policies and procedures. Utilizes problem‑solving skills and shows initiative to ensure that service goals are met. The Dispatcher communicates daily to the manager and supervisor regarding employee day‑to‑day operational issues that may affect performance and work assignments. Informs management of activity level when additional support is needed and assists with resolution of those issues. Evaluates quality and timeliness of work performed by staff with excellent time‑management skills, task prioritization, and an ability to work in a fast‑paced, high‑volume work environment. Dispatch is responsible for collecting metrics, maintaining data and occasionally participating in the RHOCC (Rochester Hospital Operations Command Center). Dispatch will take sick/ill calls and update management accordingly. Qualifications High School diploma or equivalent is required. A minimum of one year experience working as a patient transporter in a hospital and customer service setting is preferred. Must have outstanding telephone and interpersonal skills. Must be able to work independently, display exceptional initiative, and demonstrate effective problem‑solving skills. Must have good knowledge of computers including Microsoft Office applications. Epic experience preferred. Must be able to demonstrate a proven ability to quickly and accurately process and route incoming transport requests. Must have excellent command of the English language and an exceptional ability to communicate quickly and effectively with others. Must be able to adapt to unpredictable and stressful situations while maintaining a calm and pleasant manner. Must also be able to demonstrate an ability to quickly develop plans to accomplish unexpected and time‑sensitive requirements and must display sound judgment when given conflicting information. This position involves excellent organization and data entry skills in addition to leadership abilities, which emphasize team building and facilitation in the achievement of goals. Preferred demonstrated knowledge with Mayo facilities, policies, and operations, demonstrates skills in decision making, problem solving, communication, and the ability to influence and motivate others. Attends and partakes in classes, workshops, and other continuing education as appropriate to maintain and enhance leadership and management skills. This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Exemption Status Nonexempt Compensation Details $20.98 - $29.19 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday 10:30am - 7:00pm. Shift differential will apply. Weekend Schedule No Weekends. 2 of 6 Mayo Recognized Holidays International Assignment No Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. #J-18808-Ljbffr