Customer Care Coordinator

Job Description

Job Description

Description:

About Us

Midwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage. We are proud to be the #1 installer, service provider, and warranty partner in the five-state area. Our commitment to both customer experience and employee satisfaction sets us apart—here, you’re part of a team, not just a number.

Position Summary

Midwest Electric & Generator is seeking a Customer Care Coordinator to support our office operations through customer service and administrative functions. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced environment.

Key Responsibilities (include, but are not limited to):

• Answer incoming calls and direct them to the appropriate departments
• Enter and maintain accurate customer information in CRM systems
• Conduct customer follow-up to ensure satisfaction and completion of services
• Assist with job setup, including:
  • Pulling permits
  • Scheduling inspections
  • Coordinating meter upgrades
• Maintain DOT vehicle logs
• Update CRM systems and customer profiles daily
• Schedule generator service appointments
• Route technicians and assist with capacity planning
• Support service agreement upgrades and upsell opportunities
• Respond to customer reviews and inquiries

What We Offer:

• Competitive hourly pay ($17.00 – $22.00 DOE)
• Paid professional training
• Supportive, team-oriented work environment
• Opportunity to grow within a leading generator services company

Requirements:

Qualifications:

• Strong customer service and phone communication skills
• High attention to detail and task-oriented mindset
• Ability to adapt to changing priorities
• Team-oriented with a willingness to assist others
• Proficient with:
  • Desktop computers and phone systems
  • Multiple software platforms
  • Laptops and tablets (iPad)
• Experience with ServiceTitan (preferred)
• Ability to pass a background check

Experience Requirements:

• Computer skills: 2+ years (required)
• Administrative experience: 1+ year (required)