Patient Care Navigator

Job Description

Job Description

Job Title- Patient Care Navigator

Job Type: Direct hire

Location: Onsite (Phoenix, AZ- 85027)

Must be Bilingual with Mandarin

The Clinical Care Guide will be a key contributor to our first-class care team. The Clinical Care Guide will have end to end responsibility for our specialist and diagnostic testing navigation, as well as in leading and partnering with the care team to support patients in their journey toward their best health. This position has an emphasis on customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.

• Support members both in-person and virtually with real-time education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments
• Play a critical role in the achievement of improved health outcomes and cost savings
• Be an empathetic problem-solver and become the most visible partner to all patients
• Clarify and explain referral for specialist and diagnostic service recommendations
• Care for end to end process as needed, for referral or specialist services
• Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
• Support members with chronic conditions by providing education, reminders, and other support
• Lead service and schedule requests on member’s behalf
• Inform and equip Care Team with referral information and requirements
• Assist in specialist relationship management
• Perform all other duties as assigned
• Working hours may include extended hours.
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Must Have -

•                     Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties

•                     A Basic Life Saving (BLS) certification

•                     High school diploma or GED

•                     Interest in furthering education/certification

•                     Electronic Medical Records experience

•                     Customer service orientation and experience

•                     Strong communication skills across multiple modalities

•                     Highly collaborative

•                     Empathy and advocacy

•                     Exceptional organizing skills, detail-orientation

•                     Must be able to maintain confidentiality at all times

•                     Active AZ fingerprint clearance card

Preferred Qualifications:

•                     Clinical background: Registered Medical Assistant (RMA), Certified Nursing Assistant (CNA), etc.

Apolis is in an effort to help promising individuals realize their dreams by helping them build their careers and lives. We believe in promoting a culture of kindness, diversity, opportunity, and support. If we can’t help you, we will find someone who can.
Our growth is the product of over 30 years of experience in analyzing our clients’ needs and evolving our approach to IT and consulting solutions.

Company Description

Apolis is in an effort to help promising individuals realize their dreams by helping them build their careers and lives. We believe in promoting a culture of kindness, diversity, opportunity, and support. If we can’t help you, we will find someone who can.\r\nOur growth is the product of over 30 years of experience in analyzing our clients’ needs and evolving our approach to IT and consulting solutions.