Market Director of Operations

About the Role The Market Director of Operations is a senior market-based leader responsible for driving operational excellence, financial performance, and strategic growth within a defined region. This role partners closely with executive leadership, clinical teams, and corporate stakeholders to ensure strong health plan performance, optimized clinical outcomes, and scalable market expansion. Key Responsibilities Lead market operations to achieve growth, financial performance, and operational excellence. Develop and execute market strategies aligned with national objectives. Drive membership growth through effective collaboration with Sales and Business Development teams. Establish and maintain strong relationships with Skilled Nursing Facility (SNF) partners and local healthcare providers. Oversee key operational initiatives to improve quality, affordability, and member experience. Monitor performance metrics (e.g., utilization, risk scores, costs, KPIs) and implement corrective actions. Ensure regulatory compliance and operational efficiency across the market. Manage budgeting, forecasting, and cost control initiatives. Partner with Clinical, Finance, Network, Compliance, and Executive teams to achieve market goals. Support network development to ensure adequate and high-performing provider coverage. Collaborate on implementation of new SNF partnerships and service offerings. Lead, coach, and develop a high-performing team (Account Managers, Sales Agents, Member Advocates). Establish performance expectations and productivity benchmarks. Drive employee engagement, accountability, and professional growth. Represent Longevity Health Plan with local stakeholders, providers, and regulatory bodies. Maintain regular in-market presence, including quarterly facility visits. Lead or participate in business reviews and partner meetings. Required Qualifications Bachelor’s degree required. 5–10+ years in healthcare operations, health plans, or provider organizations. Strong Medicare Advantage and/or managed care experience required. Experience with skilled nursing facilities (SNF) and long‑term care strongly preferred. Demonstrated success driving operational performance and growth. Must reside in assigned market/state. Valid driver’s license and reliable transportation required. Ability to travel locally as needed. Education (preferred): MBA, MSN, or advanced degree in healthcare, business, or related field. Preferred Credentials LNHA, Health Insurance License, or Clinical licensure. Key Skills & Competencies Strategic thinking with strong analytical capabilities. Financial and operational acumen. Leadership and team development. Relationship building and influence in matrix organizations. Data-driven decision making. Excellent communication and presentation skills. Additional Requirements Must reside in assigned market/state. Valid driver’s license and reliable transportation required. Ability to travel locally as needed. Company Overview Longevity Health is a national provider of Institutional Special Needs Plans (I‑SNP), created to meet the complex healthcare needs of nursing home residents. Since our founding in 2018, we've expanded our services across several states and formed strategic partnerships to deliver high-quality, patient‑centered care. Longevity Health is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds to apply. COVID‑19 Vaccination Policy: Longevity Health follows federal and state regulations regarding COVID‑19 vaccinations. Some facilities may still require staff vaccinations to protect the health of residents. Applicants will be required to provide proof of vaccination, or an approved exemption, where applicable. If you are passionate about healthcare and ready to help us drive change in long‑term care, apply now to join the Longevity Health team! #J-18808-Ljbffr Longevity Health