Benefits Specialist

Job Summary We are seeking a Benefits Specialist for a contract/temporary Benefits Counselor opportunity in Lake Mary, FL. This hybrid role supports employees during the annual benefits enrollment season and is ideal for customer-focused professionals who enjoy helping people understand important benefit options. This opportunity offers paid training, a structured team environment, and the chance to build valuable experience in benefits administration, customer support, and high-volume contact center service. You will be part of a large seasonal team with supportive leadership, clear processes, and strong coaching throughout training and production. Top‑performing hybrid employees may also be considered for long‑term opportunities after the assignment. Fluent English/Spanish bilingual candidates are highly encouraged to apply. Responsibilities Answer inbound calls from employees with questions about benefits, enrollment, eligibility, and plan information. Assist employees with benefits enrollment and guide them through online tools and system navigation. Troubleshoot website access, login issues, and basic technical questions. Explain benefit plan details clearly and professionally in a way employees can easily understand. Accurately document customer interactions, call details, and follow‑up actions. Make outbound follow‑up calls as needed while managing multiple computer systems during each interaction. Compensation and Benefits Pay: $19.00 per hour. Completion bonus available for employees who meet attendance and quality expectations. Location: Hybrid in Lake Mary, FL. Work arrangement: 3 days onsite and 2 days remote. Start date: Early August. Assignment length: Through December 31. Paid training provided. Training schedule: Monday‑Friday, 8:45 AM to 5:30 PM EST. Training includes three weeks of classroom training followed by one week of nesting before transitioning to production. Work schedule requires flexibility Monday‑Friday between 6:00 AM and 8:00 PM CST. Overtime may be required from October through December. Occasional Saturdays may be required during peak enrollment season. No planned time off during the assignment, especially during Q4. Potential for permanent employment may be available for outstanding hybrid employees after the project. Pay transparency policy: Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance laws and ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr AppleOne Employment Services