Student Success and Wellness Coordinator

Job Description

Job Description

Mission Driven, Community Focused About | Charles R.Drew University of Medicine and Science (cdrewu.edu)

Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for under-represented students.

CDU offers the only historically black Doctor of Medicine program west of the Mississippi, and is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods.

Plans and coordinate student activities for the College of Nursing (CON). Coordinates budgeting, and student outreach efforts. Develops an event calendar and implements programs that align with the university’s vision, mission, and goals. Creates program materials, establishes staffing requirements, and ensures that the program achieves stated objectives. Measures the performance of programs and adjusts to optimize results. Utilizes client relationship management (CRM) or another system to organize information and facilitate outreach communications. Works with partners on special events that publicize CON and its programs to the community.

Essential Duties and Responsibilities:

• Coordinates the day-to-day operations of the Office of CON Student Success & Wellness.
• Identify and assess student needs to achieve satisfaction and thrive.
• Build sustainable relationships and trust with students through open and interactive
• Maintain appointment calendar(s). Schedule meetings and arrange facilities, equipment and related
• Provides support services such as typing, distribution and report preparation for special projects generated by the program.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handles student complaints, provides appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Organize meetings including sending emails and reminders, distributing materials, arranging for refreshments, assign name tags and records and/or transcribe minutes.
• Develops correspondence, memoranda, special reports, and related material for CON Student Success & Wellness.
• Maintain student record confidentially to ensure students’
• Maintain program files and records adhering to HIPAA and FERPA.
• Maintains office equipment and supplies.
• Participates in all College of Nursing activities and events including orientations, white coat ceremonies, graduation events, for the ELM, FNP, DNP and BSN programs.
• Collaborate with the Student Success and Wellness Director to streamline the admissions process for CON Student Success and Wellness office.
• Coordinate the logistics and arrange interviews for CON programs’ applicants.
• Assign and schedule work activities for student workers.
• Some weekends may be required
• May be required to drive personal vehicle to pick up supplies for events.

Other Duties and Responsibilities:

• Performs other duties as assigned or

Qualifications/Requirements:

EDUCATION:

• Regionally accredited bachelor’s degree or equivalent combination of education and experience. Master's degree preferred.

EXPERIENCE:

• Two to three years’ related experience with student services and activities are preferred.

LICENSE/CERTIFICATIONS:

• CA driver’s license and proof of

KNOWLEDGE/ABILITY/SKILLS:

• Demonstrated ability to coordinate, implement, and schedule various activities.
• Proven customer support experience or experience as a student coordinator.
• Familiar with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and organizational skills.
• Ability to build rapport with others.
• Strong listening skills.
• Take the extra mile to engage with students.
• Excellent writing skills (e.g., technical reports, etc.)
• Excellent grammatical skills.
• Must be proficient in Microsoft Office (Word, Excel, PowerPoint, and Access) and Canva.

COMPLEXITY:

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting and standing for extensive periods of Walking, stooping, reaching, climbing high and low levels. Lifting up to 25 pounds; carrying materials to various locations. Finger and hand movement and feeling sufficient for computer and equipment operations. Clear speaking, hearing conversationally, and seeing near and far.

WORK ENVIRONMENT:

• The position is on-site unless authorized by the manager.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work effectively with a diverse

MENTAL DEMANDS:

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent variety of unrelated Constant calculating interrupted work, a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

SPECIAL REQUIREMENTS:

• Ability to work effectively with a diverse

Excellent benefits: Medical, dental, vision, retirement plan, vacation accrues on first day of employment, wellness programs, 17 paid holidays per year, up to 16 hours of paid time off to participate in community service and much more.

Full Time

Salary range: $58,300-$72,000

EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.