Processing Specialist - Federal Law Enforcement Support (Onsite | El Paso, TX)

Job Description:

US Advisors is seeking highly organized and detail-oriented Processing Specialists to support daily federal law enforcement operations at Camp East Montana (CEM) in El Paso, TX. In this role, you will be responsible for processing individuals for intake and outtake at CEM, as well as performing all required administrative and clerical functions. The ideal candidate is bilingual English/Spanish, proactive, efficient, adaptable, and capable of managing multiple administrative responsibilities while maintaining a high level of professionalism and confidentiality. This is a full-time position supporting U.S. Immigration and Customs Enforcement.


Responsibilities:

• Data Entry & Record Management: Accurately enter and update relevant information in designated systems while maintaining confidentiality.
• Document Control & Compliance: Maintain organized records, files, and documentation, ensuring confidentiality and adherence to regulations.
• Appointment & Case Tracking: Monitor and verify scheduled appointments, ensuring timely filing of required immigration paperwork and notices.
• Case Status Monitoring: Ensure all immigration case statuses and outcomes are accurately updated and recorded.
• Administrative Support: Provide administrative and clerical support to agents and agency personnel, facilitating operational efficiency.
• Bilingual Communication: Communicate effectively in Spanish to support alien interactions and assist in translation as needed.

Required Qualifications:

• High School diploma or equivalent
• 1 or more year(s) of proven experience in an administrative, clerical or office support role
• Proficiency in Microsoft Office (Word, Excel, Teams, Office 365)
• High-comfort level working in a fast-paced customer service facing position
• U.S. Citizenship required.

Preferred Qualifications:

• Associates degree or higher
• Bilingual (English/Spanish) in a professional setting
• Excellent organizational and time-management skills
• Professional written and verbal communication skills
• Ability to multitask and prioritize tasks efficiently
• High level of discretion, professionalism, and attention to detail

Work Schedule:

• Fully onsite at Camp East Montana (CEM), El Paso, TX
• Operations run 24/7, Monday through Sunday
• Specialists will be assigned to one of the following established 8-hour shifts:
  • Day: 0600-1430
  • Swing: 1400-2230
  • Night: 2200-0630
• Standard schedule: five 8-hour shifts each week
• Overtime may be required and will be made available as needed
• Offer is contingent on candidates passing a thorough background check for federal employment. This position requires a background investigation, including a criminal history check, as part of the employment process. Successful completion of this background investigation is a condition of employment. The background investigation will include verification of employment history, education, and other relevant information as determined by the agency.

Benefits:

• Health & Medical Insurance: Eligibility for employer-sponsored health, dental, and discounted vision coverage
• 401(k) Plan: Eligibility after one full year of employment, with enrollment available at the beginning of each calendar year
• Paid Time Off (PTO): Ten (10) days annually, including sick leave, accrued over time.
• Federal Holidays: Ten (10) paid Federal holidays, details to be provided during training/orientation

Compensation:

• $26 - $30/hour, depending on experience and qualifications

Company:

Universal Strategic Advisors LLC (US Advisors) is a small business consulting practice specializing in domestic and international government administration, technology implementation & application, law enforcement operations, homeland security solutions, immigration strategy and operations, border security, and compliance. US Advisors is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.