On-Site AV Tech Support

Job Description

Job Description

Why Join Ford AV?

For over 50 years, Ford AV has helped shape how people experience spaces—through sound, video, and innovation. We work with leading businesses, universities, and public institutions across the U.S. to bring technology to life.

At Ford AV, you’ll find:

• Real opportunities to grow your skills and your career
• Hands-on training and industry certifications
• A steady, supportive team environment
• Competitive pay, full benefits, and 401(k) match

Description
As an On-Site AV Technician, you’ll provide technical support for cutting-edge commercial A/V systems. In this role, you will troubleshoot, configure, and support videoconferencing systems while delivering exceptional customer service. You will handle inquiries via phone, email, and on-site visits, ensuring timely resolution and optimal system performance.

• Provide technical support for A/V and videoconferencing systems, troubleshooting and resolving issues on-site and remotely.
• Assist end users in the operation and configuration of A/V systems, offering training and guidance as needed.
• Respond to and manage support inquiries via phone, email, and escalation processes.
• Participate in technical troubleshooting, event setups, and system installations.
• Maintain accurate documentation of technical support activities and system configurations.
• Collaborate with teams to implement solutions and ensure customer satisfaction.

Qualifications

• Hands-on experience with A/V systems, videoconferencing platforms (e.g., Zoom, Microsoft Teams), and related technologies.
• Strong troubleshooting skills, including network and hardware problem resolution.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with Microsoft Office, CRM tools, and other productivity software.
• Technical degree or equivalent work experience in A/V support, IT, or a related field.
• Certifications (e.g., Extron, Dante, Pro Tools) are a plus.
• Self-motivated, punctual, and polished in professional settings.

Apply Today

Start your AV career with a team that values your skills and supports your growth.
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Drug-Free Workplace Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. EOE/AA/M/F/D/V. Physical Requirements This position encompasses a combination of office and field responsibilities, necessitating both physical and mental capabilities to effectively fulfill the job requirements. The employee should be prepared for a dynamic work environment that may involve extended periods of sitting while operating office equipment, as well as occasional standing, walking, reaching, and lifting objects weighing up to 20 pounds. Field duties may require climbing ladders, working in various weather conditions, including exposure to heat, cold, or environmental elements. The employee should possess adequate manual dexterity, eyesight, and proficiency in using standard office tools such as computers, printers, and telephones for tasks involving reading, writing, interpreting, and managing paperwork. Effective communication skills and the ability to adapt to changing work settings are essential. This role may also involve occasional travel, including overnight stays, requiring flexibility in working hours and commitments. Safety protocols must be followed at all times to ensure a secure work environment.

Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls.

Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.

Company Description

Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls.\r\n\r\nRecognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.