Host / Reservationist

Host / Reservationist

Indienne New York | 515 W 38th Street, New York, NY

Indienne New York, Chef Sujan Sarkar's Indian tasting menu restaurant, is seeking polished, hospitality-driven front-of-house professionals to join our team. We are looking for individuals who are passionate about exceptional service and committed to creating memorable dining experiences through genuine hospitality and attention to detail.

Position Overview

The Host is an hourly service role that works closely with the management team and both front- and back-of-house staff. As the first and last point of contact for our guests, the Host plays a critical role in setting the tone for the dining experience.

This position is responsible for managing reservations, pacing the dining room, and maintaining accurate and detailed guest information, including preferences, dietary restrictions, allergies, and special occasions. The Host team serves as the foundation of communication between guests and the service team, ensuring consistency and attention to detail throughout every stage of the guest experience.

Key Responsibilities

• Greet all guests warmly upon arrival and thank them upon departure.
• Manage reservation flow and seating to maintain proper pacing of the dining room.
• Communicate clearly and professionally with guests regarding wait times or delays.
• Accommodate walk-in guests whenever possible while upholding service standards.
• Maintain a polished, organized, and welcoming front door presence.

• Operate reservation platforms efficiently (Resy and SevenRooms experience preferred).
• Maintain accurate and detailed guest profiles, including preferences, allergies, dietary restrictions, and special occasions.
• Recognize VIPs, industry guests, and returning clientele while following established service protocols.

• Communicate effectively with management and service staff to ensure seamless guest flow.
• Support team members throughout the dining room to maintain a cohesive service experience.
• Escalate guest concerns or issues to management promptly and professionally.

• Maintain cleanliness and organization of the host stand and entrance area.
• Assist with additional service or operational tasks as needed.
• Adhere to grooming, presentation, and service standards at all times.

Qualifications

• Minimum of 2 years of Host experience in a fine dining or high-volume restaurant.
• Strong communication and interpersonal skills.
• Exceptional attention to detail and organizational ability.
• Professional demeanor with a genuine passion for hospitality.
• Ability to think quickly and adapt in a fast-paced environment.
• Strong work ethic and collaborative mindset.
• Receptive to feedback and committed to continuous improvement.

Why Join Us

• Join an established Michelin-starred restaurant recognized for its exceptional hospitality and culinary excellence.
• Be part of a collaborative team dedicated to delivering world-class guest experiences.
• Work alongside talented hospitality professionals in a culture focused on excellence and continuous growth.
• Opportunities for professional development and advancement within a growing hospitality group.

Physical Requirements

This position requires the ability to stand and walk for extended periods (7–10 hours), as well as bend, reach, and move throughout the restaurant during service. Reasonable accommodations may be made as needed.

Additional Information

This job description reflects the general scope of the role and may evolve based on operational needs. Indienne New York reserves the right to modify duties and responsibilities as necessary.

Compensation: Hourly ($20.00 - $23.00) plus tips

Required Skills

Customer Service Orientation

Teamwork

Problem Solving Skills

Time Management Skills

Attention to Detail

Adaptability

Conflict Resolution