Conferences Reservationist

Reservationist- Goodwin NYC
Salary: $26-$28/hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
The Reservationist plays a pivotal role in maximizing the efficiency of meeting space and reservations management by providing exceptional support as the initial point of contact for clients and key stakeholders. The reservationist's primary objective is to field requests for meeting space reservations, delivering prompt and streamlined service with results that meet customer requirements while adhering to internal operational protocols. The reservation process entails communication channels including but not limited to telephone, email, and digital request platform or specialized computer software.
Essential Duties and Responsibilities:

Respond and process all incoming requests. Action meeting room reservation requests, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests and will provide the highest level of customer care.
Manage calls, field questions and respond to customers thoughtfully and independently.
Exercise good judgment and a strong intuition to anticipate the needs of each customer.
Gaining an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client.
Send booking confirmations and follow up on cases as needed, ensuring accurate and timely communication with all involved parties.
Manage requests for conference center services, including
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.