Assistant General Manager - Full Time

Assistant General Manager

Goldfish Swim School - Marlborough, MA

Salary: $52,000-$57,000 per year

Benefits:

• 401(k) with company match
• Quarterly performance bonuses
• Two (2) weeks paid vacation
• Six (6) paid holidays
• Five (5) paid sick days
• Paid training and certifications
• Employee & family swim lesson discounts
• Complimentary snacks and beverages
• Team recognition events and advancement opportunities

Schedule: Full-time | Morning, afternoon & evening availability

About the Role:

Goldfish Swim School is looking for an energetic, motivated leader to join our management team. As Assistant General Manager, you'll work alongside the General Manager to oversee daily operations, develop employees, deliver exceptional customer service, and help create a fun, safe, and positive experience for every family.

If you enjoy leading people, building relationships, and making a difference in your community, we'd love to meet you.

Responsibilities:

• Support the daily operations of the swim school
• Recruit, train, coach, and develop team members
• Deliver exceptional customer service and resolve concerns
• Assist with staffing, scheduling, and employee performance
• Support swim lesson quality and instructor development
• Oversee front desk, retail, birthday parties, and facility operations
• Assist with marketing, community outreach, and social media
• Ensure compliance with all safety procedures and company standards
• Help create a positive, engaging workplace culture

Qualifications:

Required:

• Excellent leadership, communication, and organizational skills
• Passion for working with children and families
• Ability to pass a background check

Preferred:

• Bachelor's degree
• Two (2) or more years of management or leadership experience
• Experience in aquatics, childcare, recreation, hospitality, education, or customer service
• Lifeguard, CPR/AED, and First Aid certifications (or willingness to obtain through company paid training)

Work Environment:

Goldfish Swim School offers a fun, fast-paced, and team-oriented environment where every day is different. You'll work in our warm 90-degree indoor pool facility alongside a supportive team that values teamwork, professional growth, and making a positive impact on children and families.

Ready to make a splash? Apply today and join a team that loves what they do!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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