Administrative Support Specialist - Credentialing Administrator

Administrative Support Specialist - Credentialing Administrator

Location: Washington, DC

Type: Full Time

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide in support of ICAM credentialing activities.

Security Clearance Required: N/A

***********CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT********

The Administrative Support Specialist provides Credentialing Administrative Support Services. This position supports credentialing operations, reporting, equipment deployment, and administrative coordination for Identity, Credential, and Access Management (ICAM) activities. The role requires monitoring and maintaining ICAM reports, preparing bi-weekly consolidated status reports, submitting credentialing documentation, and supporting credentialing station hardware and equipment.

Duties & Responsibilities:

The Administrative Support Specialist - Credentialing Administrative Support Services shall:

• Submit ICAM reports, as needed:
• Data reconciliation request
• Credentialing Station Order Form for installs, de-installs, and moves
• Submit and revise order forms for movement and installation of stations.
• Monitor and maintain existing ICAM reports.
• Provide written bi-weekly consolidated status report using the HRConnect separated employee clearance (SEC) module and USAccess status report, which includes; number of enrollments, activations, cards on hand, number of cards not collected when employees retired, resigned, or depart the agency for any reason.
• The Administrative Support Specialist - Credentialing Administrative Support Services shall provide Credentialing Administrative Support Services activities to include Metro DC area with flexibility to travel nationwide in support of ICAM credentialing activities.
• The Administrative Support Specialist - Credentialing Administrative Support Services will assist with managing and operating Fixed Credentialing Units (FCUs), Mobile Credentialing Units (MCUs), Light Activation Kits (LAKs), Fargo Printers, and Shredders.
• Assist with deploying FCU, MCU, LAK, Fargo Printer, and Shredder hardware.
• Assist with reconciliation of card inventory and status discrepancies in ICAM systems.
• Assist with shipping, tracking, and inventory management of credentialing equipment and supplies.
• Maintain logs documenting station installs, de-installs, moves, and hardware deployments.
• Submit and track technical support requests for credentialing equipment and report outages or malfunctions to ICAM.
• Safeguard all PII and credentialing documentation in accordance with federal requirements.
• The Administrative Support Specialist - Credentialing Administrative Support Services will have travel nationwide in support of ICAM credentialing activities.
• Other duties as assigned.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of ICAM reporting systems and workflows, including HRConnect SEC and USAccess status reporting.
• Knowledge of credentialing operations, including enrollments, activations, card issuance, and card inventory management.
• Knowledge of credentialing station processes, including installation, de-installation, movement, and order form submission.
• Knowledge of credentialing hardware and equipment such as Fixed Credentialing Units (FCUs), Mobile Credentialing Units (MCUs), Light Activation Kits (LAKs), Fargo Printers, and shredders.
• Skill in monitoring, maintaining, and submitting ICAM reports and administrative documentation.
• Skill in preparing detailed bi-weekly consolidated status reports with required activity metrics.
• Skill in using and supporting credentialing equipment and assisting with hardware deployment.
• Strong organizational skills for managing multiple reporting and documentation responsibilities.
• Strong attention to detail for tracking enrollments, activations, cards on hand, and uncollected cards.
• Skill in completing and revising Credentialing Station Order Forms and Data Reconciliation Requests.
• Ability to travel nationwide in support of ICAM credentialing activities.
• Ability to lift, move, or carry credentialing equipment as required during deployment activities.
• Ability to accurately track and report credentialing activity metrics and card issuance statuses.
• Ability to provide administrative support for credentialing equipment operations and deployments.
• Ability to install, move, or support the deployment of credentialing station hardware.
• Ability to work independently while supporting broader ICAM program operations.
• Ability to communicate clearly in written reports and consolidated status submissions.
• Ability to manage competing priorities and meet reporting deadlines.

Minimum/General Experience:

• Familiarity with ICAM programs, credentialing operations, or similar environments preferred
• Must be able to handle sensitive credentialing information with discretion and accuracy.
• Must have experience supporting ICAM administrative reporting functions.
• Must be able to operate or support deployment of credentialing equipment.
• Must be able to travel nationwide as required.

Minimum Education:

• High School Diploma, or equivalent

Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.