Human Resources Specialist

HR Specialist

Chewy is hiring an HR Specialist, responsible for prioritizing tasks assigned to the Team Member Services team at our office in Plantation, FL. The ideal candidate will be tech-savvy, be thorough, and have a strong customer service orientation. In this role, you will be responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. You will gain exposure to a vast array of HR inquiries and questions! We believe in striving for excellence in all we do and accept nothing less. You'll be successful in this role because you excel in quickly assessing core issues and concerns, as well as being efficient and organized.

What You'll Do

• Review tickets and issues submitted to HR through ServiceNow
• Triage and assign the cases to the appropriate HR contact
• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
• Assist with research and tracking of case issues and metrics
• Provide ongoing support on prioritizing and decreasing traffic through standardizing self-service support
• Provide Tier 1 inbound phone support for HR Shared Services

What You'll Need

• Bachelor's degree in Human Resources or a related field (preferred), or equivalent experience
• 1+ years of HR experience (preferred)
• SHRM-CP or PHR certification (preferred)
• Experience with working in ServiceNow or similar case management platform (preferred)
• Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
• Excellent communication, analytical, problem-solving and troubleshooting skills
• Detail-oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact View email address on click.appcast.io.