Future Assistant Spa Director

Benefits Bonus based on performance Dental insurance Flexible schedule Profit sharing Vision insurance At Heights Wellness Retreat, we believe that wellness is not a luxury—it’s a lifestyle. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands‑free therapies under one roof. We're seeking a proactive, passionate, and detail‑driven Assistant Retreat Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five‑star guest experience in alignment with our brand promise. Why You'll Love It Here Beautiful, tranquil retreat environment Best-in-the‑industry treatment equipment Luxurious linens and high‑quality products provided Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more Company Perks Flexible Schedules Robust Leadership Training Professional and Safe Environment Paid Training, Employee Discounts, and more Competitive Pay includes tips, commission, and bonus opportunities Company Parties Complimentary Food & Snacks Complimentary Uniforms Complimentary Paid Employee Parking Wellness Resources Schedule / Expected Work Hours 6–10‑hour shifts Must be able to work varied shifts to include evenings, weekends, and holidays. Responsibilities Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure. Promote the therapeutic and wellness benefits of massage and skincare therapy. Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport. Foster meaningful connections that empower guests on their wellness paths. Resolve guest concerns with empathy, professionalism, and alignment to brand tone. Assist with recruitment, hiring, training, and developing and retaining team members. Facilitate front desk associate training and coaching with role‑playing to support membership sales. Model excellence at the front desk through a lead‑by‑example approach, providing ongoing coaching and mentorship to elevate team performance. Serve as the Spa Director's right hand and act as a trusted partner, bringing a proactive, self‑starter mindset to everything you do. You don't wait to be told — you anticipate needs, take initiative, and move with purpose. While open to direction and guidance, you thrive when given ownership and act decisively without needing to be prompted. Qualifications Minimum one year of experience in membership sales. Minimum of 2 years of leadership experience in wellness or spa service setting is preferred. Working knowledge of Zenoti or similar spa management software is preferred. Familiarity with operating standards in a branded or franchise environment is preferred. Excellent at guest communication. #J-18808-Ljbffr Heights Wellness Retreat