Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION:
As a Customer Service Manager with Matt McCarty State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
You will enhance your career while resolving customer inquiries, pivot to State Farm products and services, coordinate with other agency team members, and anticipate the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Location Address: 3608 Kavanaugh Blvd, Little Rock, AR 72205

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Pivot to State Farm Policies and Services
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Prior sales experience with goals and quotas 
• Must be able to obtain applicable state insurance licenses. (available upon hire)