Ticket Service Representative

Ticket Service Representative

The University of Michigan Athletic Department is seeking a highly talented and energetic Ticket Service Representative. The Ticket Service Representative interacts with customers to provide and process information in response to inquires, concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices.

Responsibilities*

• Responds promptly and professionally to inquiries, requests and feedback from season ticket holders, donors, alumni, students, faculty and staff and the general public.
• Provide information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.
• Serve as the ticket manager for two or more Olympic Sports
• Assist ticket managers with home/away athletic events to include working in a gameday capacity.
• Work with various ticket managers to learn topics to further career in ticket operations.
• Provide game day assistance to individuals and coordinate high volume ticket distribution areas.
• Process orders for season tickets, single game tickets, and coordinate disposition of items.
• Process and balance financial transactions for tickets, parking, and donations.
• Generate batch reports for University audit and prepare cash deposits.
• Manage multiple administrative duties while responding to phone, email and personal contacts.
• This position requires evening and weekend hours with advance notice.
• Perform other duties as assigned.

Required Qualifications*

• Bachelors degree

Desired Qualifications*

• Previous ticket representative or ticket office experience.
• Paciolan experience desired.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.