OPERATIONS & WORKFORCE SUPERVISOR

Job Description

Job Description

About Our Company:

ShipIt is a fast-growing third-party logistics provider dedicated to helping e-commerce businesses succeed through superior supply chain management. We offer services such as warehousing, order fulfillment, shipping, and distribution that save our clients money, time, and heartache. While we move millions of orders a year, we never treat our team members like a number. We know our success depends entirely on the people who show up every day ready to do great work, which is why we’re just as committed to your personal and professional growth as we are to our own.

Position Overview:

We are seeking an Operations & Workforce Supervisor who delivers the best of both worlds: a polished professional on the front end, and a physically hardworking leader behind the scenes. This is a unique 40/60 split role. You will spend 40% of your time managing HR operations by handling dynamic staffing, optimizing personnel assignments, and driving team productivity. The other 60% is pure, high-velocity execution where you will roll up your sleeves to fulfill orders on a fast-paced floor. If you want a desk job or standard labor, this isn't it. We need an agile leader who leads by example.

What You’ll Do

• Manage and ensure departments are properly staffed.

• Audit personnel quotas to maintain peak operational efficiency.

• Assess new hires and trainees to identify their primary talents.

• Oversee role assignments, onboarding processes, and the transition to full job responsibilities.

• Oversee the creation and execution of training flows, apprenticeships, and specialized training programs

• Conduct regular check-ins to drive employee retention.

• Maintain personnel files, contracts, and legal documentation.

• Lead the daily operations of our fulfillment center, ensuring production, shipping, and receiving goals are consistently met.

• Develop and implement process improvements that increase productivity, quality, and operational efficiency.

What we’re looking for

• A visionary leader who can motivate and inspire others toward a common goal.

• Proven experience in workforce management, HR operations, or personnel leadership.

• Able to weigh statistical data with sound judgment to make objective personnel decisions.

• Proficiency in Google Workspace and digital organization.

• Expert in de-escalation; able to confront difficult situations and people calmly and effectively.

Why you’ll love working with us:

• 401(k) with a 6% employer match

• 9 paid holidays with additional accrued paid time off

• Maternity and paternity leave

• Dental and vision insurance

• Health Savings Account (HSA)

• Health Share Program

• Minimum Essential Coverage

• Complimentary monthly supply of Balance of Nature supplements

Pay: $22 an hour + bonus potential

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Job Type: Full-Time, On-Site

Work Location: Lexington, Kentucky

Thank you for your interest in working with ShipIt! ShipIt is an equal opportunity employer.