Service Delivery Leader, SME Underwriting

Service Delivery Leader - Insurance - P&C Underwriting Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Service Delivery Leader, SME Underwriting In this role as an Underwriting Subject Matter Expert (SME) you will be responsible for driving growth (through continuous market penetration) of the Underwriting practice globally with a specific focus on North America. You will achieve this by developing and executing strategies and tactics directly translatable into tangible benefits for the underwriting functions of insurance organisations. Your contributions will be broad encompassing management consulting leading or supporting the development of digital AI and agentic capabilities identifying market trends and opportunities managing existing digital and non-digital assets and supporting the expansion of Genpacts global presence within underwriting carriers. This role will be focused on P&C insurance markets with primary emphasis on commercial and specialty segments and secondary emphasis on Personal Lines. Experience in Life and Broking organisations would be of additional benefit but is not a critical requirement. Some local and international travel will be required constituting up to 35% of the role. Travel locations will primarily be within North America and occasionally other regions. The role requires a self-starter able to work under his/her own initiative with marginal supervision. The role does not have supervisory responsibilities. The ability to work remotely in a collaborative manner across geographies and functions is critical. Responsibilities: - Managing a portfolio of several Genpacts Insurance Underwriting products/solutions. - This aspect is similar to a Product Management role. - Co-managing (along with Genpacts client relationship team) a portfolio of existing Genpact insurance underwriting clients. - Developing new products and solutions (or improving those in existence) organically or through external partnerships and collaborations with the objective that these solutions contribute towards transforming the insurance underwriting segment. - Developing and managing go-to-market strategies for assigned products and customer markets designed to achieve annual revenue and sales targets. - Participating and often leading responses to RF Ps and business proposals for potential and existing clients. - Providing thought leadership market knowledge and a solutions-driven perspective to internal and external audiences regularly. Qualifications Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics Certifications AU 60: Commercial Underwriting Principles - The Institutes (USA)The Institutes (USA), Chartered Insurance Professional (CIP) - Chartered Insurance Institute (CII)Chartered Insurance Institute (CII), Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA) Required Skills Data Analytics, Data Integration, Insurance, Lean Six Sigma (LSS), Property & Casualty Insurance, Supply Chain Development, Underwriting, Underwriting Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Insurance - P&C Underwriting Remote Type - Office Work Shift - Day Job (United States of America) The approximate annual base compensation range for this position is: 80,500 to 100,000 USD “Los Angeles, California based candidates are not eligible for this role. New York area candidates are eligible for this role only.” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We’re an advanced technology services and solutions company that delivers lasting value for leading companies globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. With our AI-first mindset, hands-on innovation, and impact that actually matters, you’ll build the skills and future you want—on your terms. Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam.