Customer Support Specialist
$18 - $19.17 per hourRussell Tobin
Location: Columbus, OH
Pay Rate: $18-19.17/hour
Work Schedule:
- Remote Training: 45 weeks of fully remote training
- In-Office: 5 days per week after training
- Hybrid Schedule: After 6 months, transition to 3 days in-office and 2 days remote
Key Responsibilities:
- Respond to incoming calls regarding brokerage accounts with accuracy and professionalism
- Assist clients with Brokerage Cash Management products and services
- Support customers with online account access, website navigation, and mobile app usage
- Handle general account inquiries, financial questions, and service-related requests
- Maintain high service standards and achieve performance goals in a fast-paced environment
- Collaborate with team members and adapt quickly to process or system changes
Qualifications:
- College degree or previous contact center experience
- Strong communication and customer service skills
- Ability to multi-task while maintaining attention to detail
- Comfortable working in a dynamic, team-oriented financial service center
Benefits Info
- Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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Vacancy posted 1 day ago
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