Customer Support Specialist

Job Description

Job Description

Customer Support Specialist

Outdoor Power Equipment

$18.00-$20.00 per hour

Monday-Friday, 8:30am-5:00pm

Galloway, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

• After being hired on, the following benefits are offered:
• • Strong benefits
  • Multiple medical plans including HSA availability with company contributions
  • Company paid disability and life insurance coverage
  • Generous 401k matching
  • Competitive pay
• Casual atmosphere/dog-friendly environment

What You’ll Do:

• Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner
• Provide expert guidance to customers on product issues, usage, or warranty questions
• De-escalate and resolve concerns with empathy, patience, and professionalism
• Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines
• Accurately document customer interactions in our CRM system to maintain thorough records
• Partner with teammates and cross-functional departments to share insights and improve customer support processes

What We’re Looking For: 

• Excellent communication skills; both listening and speaking with a natural ability to reassure and guide
• Strong problem-solving abilities and attention to detail
• Calm, solution-oriented approach to customer concerns and escalations
• Proficiency with computer systems and software applications
• A strong sense of accountability and teamwork
• Ability to function well in a high-paced and at times stressful environment
• High school diploma or equivalent
• Netsuite experience is a plus
• Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. 

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. 

About Dawson
Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

Company Description

About Dawson\r\nDawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.