Supervisor

Overview Supervisor - Baltimore, MD (Direct Hire- Full Time, M-F) IST Management Services is sourcing for a direct hire, full-time supervisor position in Baltimore, MD. This position will work full time hours per day in a higher education mail room. IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. We observe a business professional dress code. Must be willing to cross train for potential advancement opportunities. Benefits Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance Hours Monday through Friday, 8:00am to 5:00pm. Need to be flexible to work 4 weekends during student move-in/return to school in the fall and spring time. Compensation Compensation is dependent upon experience/qualifications; approximate range is $20.00 to $21.00 per hour. Responsibilities Maintain effective written and oral communications with clients and employees Prioritize work and deploy staff as required to ensure customer needs are met in regard to on-time delivery of services and quality of work Ensure all work standards are met on a consistent basis Ensure 100% chain-of-custody for student mail and packages Prepare and distribute management reports to the client in a timely and consistent manner Maximize productivity through efficient use of standard operating procedures; develop new procedures to improve operations Manage, train and coach employees and students; foster a work environment that promotes motivation and customer satisfaction Assign, review, plan and coordinate the workforce to optimize coverage during a workday Ensure proper and safe use of all equipment by employees and students Troubleshoot delivery delays and track missing shipments Qualifications High school diploma or equivalent (GED) Two years’ experience supervising or managing similar operations preferred Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics Customer service skills; ability to communicate verbally and in writing with customers and employees Knowledge of supervisory techniques to manage, motivate and train employees Understand USPS regulations, rates, and specialized mailing procedures (e.g., registered, insured, and certified mail) Ability to prepare reports and present information to customers Attention to detail; ability to multi-task, manage multiple accounts and establish priorities A valid driver’s license and/or reliable transportation Able to backfill driving the company vehicle for distribution purposes when needed Lifting up to 55 pounds; standing for long periods; significant walking; willingness to cross-train for other job functions IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please inform our Talent Acquisition team at View email address on click.appcast.io. Please respect individuals reaching out for accommodations by using the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status. #J-18808-Ljbffr