Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a dependable Help Desk/Desktop Support Analyst to deliver timely technical support for employees in Irving, Texas. This 3-month contract position is ideal for someone who enjoys solving end-user technology issues, setting up devices, and keeping day-to-day operations running smoothly. The role focuses on hands-on support across hardware, software, and user access needs while providing a strong customer service experience.

POSITION: Help Desk/Desktop Support

LOCATION: Irving, TX (Hybrid)

DURATION: 3 Month Contract (Potential to convert)

RATE: $25-$29/HR

Responsibilities :

• Provide first-line technical assistance for laptops, desktop computers, mobile devices, printers, monitors, docking stations, and related equipment.

• Investigate and resolve common software and operating system issues, with primary support for Windows environments and some mobile platforms.

• Handle user account tasks such as onboarding, updates, deactivations, mailbox access changes, and basic security group administration.

• Prepare and deploy workstations by imaging, configuring, and setting up equipment according to established standards.

• Record support activity thoroughly in the ticketing platform and ensure service requests are tracked to completion.

• Maintain accurate asset information and contribute to organized inventory records for end-user technology.

Required Technical Skills

• Active Directory
• Microsoft Entra ID
• Microsoft Office / Microsoft 365
• Basic networking knowledge (TCP/IP, Wi-Fi, VPNs)
• Windows desktop support experience
• Exchange experience preferred
• CompTIA A+ certification is a plus, but not required
• iOS and Android support experience (partial support)