Sr Desktop Support Analyst

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Senior Desktop Support Analyst provides advanced technical support to employees at all levels of the organization, ensuring the reliable operation of desktop, laptop, mobile, and peripheral technologies. This role is responsible for troubleshooting complex hardware and software issues, delivering exceptional customer service, and supporting the implementation, maintenance, and continuous improvement of end-user technology solutions.

Responsibilities

• Provide proactive support before key meetings, travel, presentations, executive events, and other high- visibility activities.
• Diagnose and resolve complex hardware, software, operating system, network, authentication, email,
• VPN, collaboration, and peripheral issues.
• Support Windows and macOS devices, Microsoft 365, Outlook, Teams, mobile devices, printers, docking stations, and common enterprise applications.
• Perform device setup, replacement, configuration, migration, and refresh activities with minimal disruption to executive users and general user base.

Minimum Requirements

• Minimum 5 years of hands-on desktop, service desk, field support, or executive support experience.
• Demonstrated experience supporting senior executives, VIP users, or other high-touch customer groups preferred.
• Experience working in a corporate environment where responsiveness, discretion, and professionalism are critical.
• Ability to deliver discreet, polished, and highly responsive support in person, by phone, email, chat, or remote session.
• Ability to maintain strict confidentiality when handling executive devices, communications, files, credentials, schedules, and sensitive business information.
• Ability to adapt communication style to the user and situation, translating technical issues into clear business language without unnecessary technical jargon
• Bachelor’s degree in computer science, Computer Engineering, or a related technical field preferred. A combination of education and experience may be considered in lieu of degree.
• Relevant industry certifications (A+, Network +, CCNA, Microsoft 365 Certified)

Preferred Skills

Other high-touch customer groups preferred.

Physical Requirements/Working Conditions

(For office roles) This role requires the ability to remain in a stationary position for extended periods, operate a computer and office equipment, communicate effectively, and occasionally move items up to 20

pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!