Impound Administrative Associate

Impound Administrative Associate

The Lot Impound Administration Associate is responsible for overseeing and maintaining impounded vehicles, ensuring accurate record-keeping, and assisting customers with vehicle retrieval. This role involves monitoring the lot, verifying vehicle information, enforcing company policies, and maintaining a secure and organized impound area.

Key responsibilities include:

• Maintaining records of impounded vehicles, ensuring accurate documentation and proper storage.
• Providing information to customers retrieving their vehicles, explaining impound fees, and processing payments.
• Monitoring the lot to prevent unauthorized access and ensure all vehicles remain accounted for.
• Updating databases with vehicle status, dates of impound, and release information.
• Regularly inspecting impounded vehicles for damages or unauthorized access.
• Coordinating with law enforcement, towing companies, and other agencies regarding impounded vehicles.
• Answering multi-line phones while entering notes into vehicle records.
• Ensuring compliance with local laws, company policies, and safety regulations.

Qualifications include:

• High school diploma or equivalent.
• Prior experience in vehicle impound, towing, or security preferred.
• Experience working with vehicle titles preferred.
• Strong communication and customer service skills.
• Ability to handle disputes and difficult customer interactions professionally.
• Basic computer skills for data entry and record-keeping.
• Ability to work in outdoor conditions as needed.

Work conditions include:

• Exposure to varying weather conditions.
• Some physical labor, including walking and lifting up to 25 lbs.
• FT Monday-Friday 7am-5pm, rotating Saturday mornings, some holidays as needed.

**We Offer Competitive Benefits**

• Medical, Dental & Vision
• Incentive Pay & Shift Differential for night and weekend drivers
• Paid Time Off
• Company Match 401(k)
• Company Sponsored Life Insurance
• Supplemental Accident, STD & Critical Illness coverage
• Work Life Balance