Billing Specialist

Role Description

This position will report to the Billing Manager and is responsible for managing end-to-end customer invoicing with a high degree of accuracy and timeliness. The role leads the research, analysis, and resolution of complex billing discrepancies and customer disputes, partnering cross-functionally to identify root causes and implement effective corrective actions.

As a key point of contact for customers, this individual will communicate billing issues and resolutions clearly while delivering a high standard of customer service. The role requires strong attention to detail, advanced analytical and problem-solving capabilities, and the ability to manage sensitive situations with professionalism and sound judgment.

Essential Duties and Responsibilities

• Manage specialized billing processes for key customers in accordance with unique contractual and invoicing requirements.
• Oversee billing, account reconciliations, and remittance application for VMS customers, ensuring accuracy and timeliness.
• Partner with branch teams to obtain missing documentation and resolve customer billing disputes efficiently.
• Communicate directly with customers to address invoice discrepancies, late payments, and outstanding balances.
• Initiate and process credit requests and support accurate cash application as needed.
• Monitor, report, and escalate unresolved or complex billing issues to appropriate stakeholders.
• Serve as a primary liaison between Billing, Collections, Major and National Accounts, and Operations to facilitate issue resolution.
• Collaborate closely with the Global Billing Team to ensure process adherence, identify issues, and drive timely resolution.
• Identify and recommend process improvements to enhance billing accuracy and reduce days to bill.

Qualifications

• High School Diploma or equivalent.
• 2-4 years’ experience in high volume transaction processing.

Core Knowledge and Skills

• Strong ability to manage multiple tasks concurrently while consistently meeting deadlines under pressure.
• Proficient in POS, ERP, CRM, or comparable business applications.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Quick learner with the ability to adopt new software programs and apply them effectively to operational processes.
• Proven track record of delivering exceptional customer service.
• Excellent written and verbal communication skills.
• Committed to contributing effectively within a collaborative team environment.
• Skilled in maintaining clear and effective communication with accounting departments, field personnel, and customers.

Supervisory Responsibilities

This position will not have any direct supervisory responsibilities.

Salary Range

$21.00 - $26.20 per hour, depending on experience and geographic location. Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits

• 6 paid holidays
• 1 paid floating holiday
• Up to 15 days of Paid Time Off per year
• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Employee Stock Purchase Program
• Other programs and perks