Clerical - Call Center

Job Description

Job Description

Certainly! Here is a compelling public job description for the position of Clerical - Call Center, crafted to attract high-quality bilingual candidates and optimized for search visibility:

Join a Respected Healthcare Team as a Bilingual Call Center Clerk

Are you a motivated professional fluent in both English and Spanish, with experience in high-volume customer service or healthcare environments? Do you thrive in structured call center settings and enjoy helping others through effective communication? We are seeking a dedicated Clerical - Call Center specialist to provide essential support in a dynamic clinical setting. This is an excellent temporary opportunity to make an impact, develop your skills, and support community health initiatives.

In this role, you'll work in a supportive environment that emphasizes professionalism and teamwork, handling incoming calls, scheduling appointments, verifying insurance, and providing vital information to patients and healthcare providers. If you’re personable, detail-oriented, and committed to excellent service, we want to hear from you!

Key Responsibilities:

Respond to high-volume inbound calls promptly and professionally, providing basic customer service and information

Assess caller needs, asking clarifying questions to determine appropriate solutions such as appointment scheduling, appointment rescheduling, or cancellations

Transfer calls or direct callers to the appropriate healthcare team members, including registered nurses when necessary

Verify patient insurance coverage or eligibility for sliding fee discounts

Schedule, reschedule, or cancel patient appointments within the clinic’s system

Review provider schedules to ensure proper booking

Compose and deliver messages on behalf of callers and respond to after-hours voicemails efficiently

Troubleshoot and assist in resolving basic customer complaints or concerns

Accurately document interactions and notes in clinical systems, including NextGen or similar practice management platforms

Maintain compliance with immunization and health screening requirements as mandated by the organization

Perform additional administrative tasks as assigned by supervision

Required Skills and Qualifications:

Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages

Minimum of 6 months experience working in a call center, healthcare setting, or customer service environment

Basic computer proficiency, including familiarity with electronic health records (EHR) and scheduling software such as NextGen

Strong attention to detail and organizational skills

Customer-oriented mindset with a focus on providing compassionate, professional support

Ability to listen actively, ask pertinent questions, and resolve inquiries effectively

Capable of sitting for extended periods, with the physical ability to bend, stoop, and lift up to 20 lbs.

Good visual acuity and depth perception for reading screens and documents

Ability to work scheduled hours between 7 am and 5 pm CST, including periodic Saturdays

Willingness to work in a small, isolated workspace setup with minimal in-person patient contact

Nice to Have:

Experience with NextGen or other electronic health record systems

Knowledge of insurance verification and billing processes

Bilingual medical office assistant (MA) or clinical experience

Preferred Education and Experience:

High School Diploma or equivalent

Prior experience in healthcare call centers or clinical customer support roles

Additional Requirements:

Willingness to undergo and maintain required immunizations and health screenings, including TB testing, flu vaccines, hepatitis B, MMR, and varicella

Must pass a one-hour in-person interview with the call center manager

Ability to adapt to local travel between clinic locations if necessary

If you’re looking for a meaningful temporary position in a busy healthcare environment that values bilingual communication and exceptional service, we encourage you to apply today! Join a team dedicated to making healthcare accessible and supportive for your community.

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Please reference Job number: 295654