Service Coordinator / Administrative Support

Job description:

Role Overview
We are hiring for a Service Coordinator position. The Service
Coordinator will schedule technicians for maintenance/repairs, manage
customer communication, handle service orders, order parts, track job
progress, and ensure smooth operations for industrial air systems. You
will act as the key link between customers, managers, and field staff
for preventive and emergency service.
Key Responsibilities
- Scheduling & Dispatch: Schedule preventive maintenance (PMs) and
emergency calls for technicians, optimizing their routes and
utilization.
- Customer Communication: Serve as the main point of contact,
providing updates, resolving issues, confirming appointments, and
making sales calls.
- Service Order Management: Create, manage, and track service orders,
including securing purchase orders, logging time, and filing
paperwork.
- Parts Coordination: Order, track, expedite, receive parts to
inventory, put parts away, pull parts for techs for upcoming jobs,
put unused parts back in place, and follow up on parts needed for
repairs. File warranty paperwork with manufacturers.
- Administrative Support: Type estimates, maintain customer records,
handle service contracts, and manage technician labor records.
- Technical Liaison: Understand basic technical needs, report issues
to the Service Manager, and ensure technicians have necessary
instructions/tools.
Note: The above job description is a high-level overview and additional
job responsibilities may be assigned.

Qualifications:

A highly organized, communicative multitasking professional with experience in dispatch, logistics, service coordination, or automotive/industrial parts management. Must be comfortable balancing technician schedules, customer updates, and basic inventory/parts management.

Why is This a Great Opportunity:

Benefits
- 401(k) with company matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Life insurance
- Paid time off
- Parental leave

Salary Type : Annual Salary

Salary Min : $ 45000

Salary Max : $ 60000

Currency Type : USD