General Manager | Kosher Hospitality Brand | NYC

Job Description

Job Description

GENERAL MANAGER Upscale Kosher Restaurant & Events | New York City Full-Time | In-Person | $125,000 – $130,000

ABOUT THE OPPORTUNITY

A well-established, upscale kosher restaurant and events company in New York City is seeking an experienced and dynamic General Manager to oversee all operations across both its restaurant and private events divisions. This is a rare opportunity to lead a hospitality-forward organization with a strong brand presence, loyal guest following, and an active events program.

The ideal candidate is a hands-on leader with a passion for hospitality, a sharp operational mind, and the ability to inspire and develop a high-performing team. Prior experience in or familiarity with kosher dining operations is a strong plus.

KEY RESPONSIBILITIES

Restaurant Operations

• Oversee all daily front-of-house operations to ensure exceptional service standards and guest satisfaction
• Maintain a strong presence on the restaurant floor during service periods
• Develop, implement, and continuously improve operational systems, procedures, and service standards
• Ensure compliance with all health, safety, labor, liquor, and kosher regulations
• Address and resolve operational challenges, guest concerns, and service issues in a timely and professional manner
• Coordinate with ownership and department leaders to achieve business objectives and maintain profitability

Staff Leadership & Human Resources

• Recruit, interview, hire, discipline, and terminate employees as needed
• Create and maintain a positive, accountable, and team-oriented workplace culture
• Conduct regular staff meetings and ongoing employee coaching
• Develop future leaders within the organization through mentorship and training
• Manage employee scheduling and labor costs
• Supervise and evaluate managers, captains, hosts, servers, bartenders, and support staff

Payroll & Administrative Management

• Oversee payroll for both front-of-house and back-of-house employees
• Monitor labor costs and ensure payroll accuracy and compliance
• Maintain employee records and assist with onboarding and offboarding procedures
• Handle administrative reporting and operational documentation as required

Guest Relations & Hospitality

• Build and maintain strong relationships with guests and VIP clientele
• Respond promptly and professionally to guest emails, inquiries, feedback, and complaints
• Ensure all guest interactions reflect the hospitality standards and values of the company
• Develop initiatives to enhance guest satisfaction, loyalty, and retention

Events & Private Dining

• Assist with private event inquiries, bookings, and planning
• Oversee the successful execution of all private events
• Supervise and support the Event Captain and event service teams
• Coordinate staffing, logistics, timelines, and client communication related to events
• Ensure event guests receive exceptional service and a seamless experience

Catering Operations

• Manage incoming catering inquiries and orders
• Coordinate catering logistics between clients, management, and kitchen leadership
• Communicate all catering details clearly with the Executive Chef and culinary team
• Oversee catering execution to ensure accuracy, quality, and guest satisfaction

Beverage Program

• Oversee all front-of-house beverage operations, including wine, beer, and spirits programs
• Maintain relationships with beverage vendors and distributors
• Organize and coordinate wine tastings and vendor-led staff training sessions
• Assist in beverage menu development and program enhancements
• Ensure compliance with all liquor regulations and responsible service practices

Inventory & Cost Controls

• Oversee restaurant inventory systems and procedures
• Monitor inventory levels and ordering practices
• Work with management and culinary teams to control waste and improve efficiencies
• Review operational costs and identify opportunities for improved profitability

Marketing & Brand Development

• Collaborate with marketing and social media teams to support brand growth
• Coordinate and schedule restaurant and event photography sessions
• Assist with promotional campaigns, special events, and community outreach initiatives
• Contribute ideas and strategies to enhance guest engagement and increase revenue

Facility Management

• Ensure the restaurant and event spaces are maintained to the highest standards
• Coordinate repairs and maintenance with outside vendors and contractors
• Respond to emergency situations involving building systems
• Maintain vendor relationships and oversee service providers as needed

Strategic Leadership

• Continuously evaluate restaurant and event operations and identify opportunities for improvement
• Develop and implement initiatives to increase efficiency, profitability, employee engagement, and guest satisfaction
• Partner with ownership to establish and achieve short and long-term business goals
• Serve as a leader and ambassador for the brand both internally and externally

QUALIFICATIONS

• Minimum 3–5 years of restaurant management experience, preferably in upscale or fine dining environments
• Familiarity with kosher dining operations and standards strongly preferred
• Strong leadership, communication, and organizational skills
• Experience managing payroll, labor costs, inventory, and operational budgets
• Knowledge of restaurant POS systems, reservation platforms, and event management processes
• Strong hospitality mindset with a commitment to exceptional guest service
• Ability to multitask, prioritize, and perform effectively in a fast-paced environment
• Availability to work evenings, weekends, holidays, and special events as required

COMPENSATION & BENEFITS