Team Leader

Job Title: Team Leader

Location: Main Hospital - New Brunswick

Department Name: Patient Access Services

Req #: 0000262513

Status: Hourly

Shift: Evening

Pay Range: $22.82 - $28.35 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

The Patient Access Team Lead position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

• The Patient Access Team Lead is responsible to greet all patients in a timely and friendly manner
• A core function of this position is to ensure that all customers, external and internal are treated with the highest level of respect
• The Patient Access Team Lead is to provide a safe and secure environment for the patient during the registration process
• The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided
• The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration
• The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction
• The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department
• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority,
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects comcipates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department
• Ensures that the team is meeting unit specific point of service collection goals through the development of education and procedures as well as the monitoring of compliance
• Participates in the interviewing process
• Demonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operations
• Assists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and timing team breaks/lunches to maintain the customer services levels at all times
• Assume on-call responsibilities for Patient Access Department, as necessary for the efficient operations of the department
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Takes initiative is self-starting and self-directed in order to achieve goals

To Be Considered

• High School Diploma required
• Minimum of 5 years Patient Access experience
• CHAA or CRCR Certification - preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.


RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer