Internal Customer Support Specialist

Work Flexibility: Hybrid

Location: 5670 Greenwood Plaza Blvd., Ste 125, Greenwood Village, CO

Work Flexibility: Hybrid (3 days onsite per week )

Shift: Monday – Friday 8:30 AM – 5:30 PM ( flexible, with lunch at 1:30 PM )

Summary:

As the Internal Customer Support Specialist, you will support Sales Representatives and internal partners by accurately processing replenishment orders, coordinating inventory movement, and resolving order, shipping, and return-related needs. You will provide responsive service, maintain inventory accuracy, and collaborate across teams to troubleshoot issues and ensure products are available when needed.

What You Will Do:

• Enter and process Sales Representative replenishment orders with accuracy and urgency.
• Manage inventory transactions and product movement between sub-inventories using WMS/ERP systems.
• Coordinate product returns, shipments, and field transfers while maintaining accurate documentation.
• Monitor inventory accuracy through routine checks and cycle counts and investigate discrepancies as needed.
• Troubleshoot order, product, inventory, and workflow issues, escalating concerns when appropriate.
• Partner with Sales, Distribution, and other cross-functional teams to resolve order, shipping, and return-related needs.
• Provide timely, professional communication and updates to Sales Representatives and internal partners.
• Identify opportunities for process improvement while maintaining applicable safety, quality, and compliance requirements.

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience

Preferred:

• Warehouse/Inventory Control experience
• Associate or Bachelor’s degree

$25.39 - $34.35 USD Hourly

Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.