Salesforce QA Analyst

Senior Salesforce QA Analyst

We are seeking an accomplished Senior Salesforce QA Analyst to become an integral part of our Customer Experience technical delivery team. In this role, you will be responsible for testing all aspects of our global Salesforce platforms and ensuring the highest quality of delivery is being provided to our business partners. Additionally, you will be responsible for working closely with the IT delivery managers from different portfolios across IT and coordinating testing processes with other CPQ and ERP platforms. We have active projects in Sales, Marketing, Customer Service, Field Service, Contract Management, Finance, and CPQ.

What You'll Do:

• Validate data security and sharing rules in Salesforce, ensuring strict alignment to user profiles and public groups.
• Test and validate reports and dashboards based on roles and role hierarchies.
• Verify Salesforce standard and custom objects, page layouts, field validations, and user access according to defined profiles.
• Validate workflow rules, approval processes, and validation rules to ensure flawless performance.
• Apply Data Loader to insert, update, and bulk import/export data from Salesforce.com objects.
• Conduct data migration between environments and validate data accuracy.
• Develop test scripts and cases, logging defects in the QC environment.
• Perform various testing methods, including GUI, functional, regression, retesting, usability, acceptance, and smoke testing.
• Collaborate with QA team members, developers, project managers, and clients to resolve issues.
• Participate in technical and use case review meetings, supplying valuable insights.
• Engage in user acceptance testing to ensure functionality meets business requirements.
• Review functional requirements, test case scenarios, and test cases for completeness.
• Send daily status reports to QA managers, team members, and developer teams.
• Coordinate with onsite/offshore teams, conduct knowledge transfers, and provide support as needed.
• Prepare documentation on testing progress, test coverage, and status updates for various teams.
• Test Salesforce1 Mobile App, custom objects, fields, page layouts, custom tabs, reports, and other components.
• Test Salesforce.com setup, configuration, and customization.
• Run database queries in Workbench for test data into Salesforce.