Vinyl Room Operations Supervisor - Hollywood Palladium

Overview WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit Job Summary Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. Live Nation is certified as a Great Place to Work and is recognized by People Magazine as one of “50 Companies that Care.” We strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If this sounds like you, please read on! What This Role Will Do Works directly with the Director of Operations to perform day of show duties Respond to elevated staff/guest inquiries or concerns regarding VIP lounge reservations Address guest concerns and complaints related to security and customer service Follow up with Concessionaire AGM and Director of Operations to ensure service standards are met Perform opening, running, and closing duties according to Live Nation policy Maintain line of sight/atmosphere control by circulating through the work area and reporting issues Supervise Operations staff and ensure mandated rest and meal breaks Suggestive selling of venue products and services when applicable Keep current on Standard Operating Procedures and communicate them to the team Create pre-shift sheet and relay information from management to staff Turn in all lost and found articles to Guest Services Ensure responsible alcohol service per training and policies Maintain proper line of sight and security of Back of House areas Communicate issues to the Manager on Duty (M.O.D.) and work with MOD to resolve guest issues Complete incident reports and collect witness statements; assist MOD with ejection logs and Vinyl Room paperwork Work Special Events scheduled throughout the venue Required Responsible Alcohol Awareness Training Certification or Equivalent Food Safe Certification Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations Skills in guest relations/staff relations and anticipating special needs of guests Prioritization of duties and effective communication Ability to handle multiple tasks with an upbeat attitude Strong conflict resolution skills Ability to read guests and anticipate their needs; turn negative situations into positives Clear communication with team members and managers to foster unity and camaraderie High School Diploma required Preferred Experience in a live music environment (2+ years) Restaurant experience (2+ years) College diploma in a related field Seven Rooms or other reservation system knowledge Physical Demands / Working Environment Fast-paced, often loud and stressful environment Extended periods of standing and being on your feet Ability to lift or move up to 40 lbs with proper lifting techniques Equal Employment Opportunity We are committed to an inclusive environment and encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. Live Nation supports equal employment opportunity for all applicants. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws. Live Nation provides reasonable accommodations to applicants with disabilities, including pregnancy-related accommodations, as required by law. We are committed to an interactive process to determine reasonable accommodations. Hiring Practices The preceding job description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Live Nation recruitment policies aim to place highly qualified persons in a timely and efficient manner. We may pursue multiple avenues for recruitment and may use outside agencies, referrals, and other methods. The Expected Compensation For This Position Is $21.60 USD - $27.00 USD Hourly Pay is based on factors including market location, qualifications, skills, and experience. Live Nation will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand domains. #J-18808-Ljbffr