Customer Success Manager (F/M/D) - ALLPLAN (DE)
Bluebeam, Inc.
CUSTOMER SUCCESS MANAGER (F/M/D) - ALLPLAN
Location: Germany, Munich (office or hybrid) or Remote GermanyOVERVIEW
ALLPLAN is a global provider of BIM design software for the AEC industry. True to our "Design to Build" claim, we cover the entire process from the first concept to final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to lean workflows. ALLPLAN offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civil engineering projects. Around the world over 600 dedicated employees continue to write the ALLPLAN success story. Headquartered in Munich, Germany, ALLPLAN is part of the Nemetschek Group which is a pioneer for digital transformation in the construction sector.POSITIONS’ GOAL
The Customer Success Manager is responsible for building and maintaining strong, long-term relationships with an assigned portfolio of international customers in the architecture, engineering, and construction space. The role ensures high customer satisfaction, sustainable product adoption, and commercial success through renewals, expansion, and cross-sell across the customer base.TASKS
Own the post-sale customer lifecycle, including onboarding, enablement, adoption, and renewal. Plan and deliver onboarding programs, training sessions, and enablement activities. Drive usage and business value of the company's 3D BIM software solutions. Monitor account health, usage data, and risk indicators, and define appropriate actions. Support renewal processes and identify expansion and cross-sell potential. Work closely with Sales, Support, Product, and Engineering on shared customer goals. Handle and, where needed, escalade customer issues, coordinating timely resolution. Maintain accurate documentation, forecasts, and reporting for the customer portfolio. Capture, structure, and relay customer feedback to support continuous product and process improvement.PROFESSIONAL REQUIREMENTS
Several years of experience in a customer-facing role (e.g. Customer Success, Account Management, Sales, Customer Service, Technical Support). Solid understanding of Customer Success or comparable SaaS-related account processes. Technical affinity and understanding of CAD, BIM, or similar design and planning software. Industry experience in AEC/O is an advantage. Experience working with international customers and cross-functional teams. Very good written and spoken English and German.SOFT SKILLS
Strong communication skills and confident, professional presence. Analytical and solution-oriented way of working. High level of self-motivation, ownership, and reliability. Strong organizational and prioritization skills. Ability to build trust and long-term, strategic relationships with key stakeholders.#ALLPLAN
#Germany Remote#LI-MW1
#J-18808-Ljbffr Bluebeam, Inc.Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Manager (F/M/D) - ALLPLAN (DE) in New York, NY vacancy
- ...the Account Executive, VA/ MD/ DE role at EverDriven About... ...lead with data and heart. Our success is powered by people who bring... ...every day. You will own the full customer lifecycle — leading... ...Value Presentation & Proposal Management - Deliver tailored presentations...SuggestedContract workTemporary workLocal areaRemote workWork from home
EverDriven
New York, NY3 days ago - ...CUSTOMER SUCCESS MANAGER (CSM) The Opportunity We are rebuilding Customer Success from the ground up and we are building it for how software... ...You can write a clear, helpful response under pressure and de-escalate a frustrated customer in a single email. ~ Strong...SuggestedFull time
Sportsdigita
New York, NY7 days ago $80k - $90k
Customer Success Manager - (Remote - US) Get AI-powered advice on this job and more exclusive features. Jobgether offers ALL remote jobs globally... ...interpersonal skills with the ability to handle objections and de-escalate challenging conversations Familiarity with industry...SuggestedRemote jobFull timeFlexible hours$60k - $87k
...help every company be great at hiring. We’re looking for a Customer Success Manager to join our team! Hiring well means engaging all parts of the... ..., retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that...SuggestedFull timeLive outRemote workFlexible hours- ...-edge technologies. The Position: At GovPilot, the customer success team is composed of Customer Success Managers (CSM’s) that serve as a trusted advisor and advocate... ...customer site visits 1 day a week (NJ, eastern PA, DE, NY, MD only need apply). This role will be...SuggestedLocal areaRemote workHome officeFlexible hours1 day per week
- ...Customer Success Manager PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one... ...in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. As the U.S. enters...Full timeFor contractorsWork at officeRelocationHome office3 days per week
$60k - $67.5k
...and deliver better experiences to their customers. When you join Leap, you’ll work alongside... .... We are searching for an Customer Success Manager to join our all-star Sales team working... ...retention goals B2B SaaS experience Strong de-escalation and churn mitigation skills Polished...For contractorsWork experience placementFlexible hoursShift work$300k
...in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. As the U.S. enters... ...or those open to relocation. Role Overview As Enterprise Customer Success Manager , you’ll report directly to the VP, Customer Success and collaborate...Full timeFor contractorsWork at officeRelocationHome office3 days per week$70k - $75k
...a remote position requiring 50% travel Position Summary The Customer Success Manager is responsible for client satisfaction and success. By interacting... ...high stress interactions and situations and is able to de-escalate appropriately using empathy Strong communication...Work at officeRemote workVisa sponsorshipWork visa- Crossing Hurdles is seeking a remote Customer Support/Community Manager to promptly address customer inquiries, manage tickets, and de-escalate conflicts. This role focuses on fostering a positive, inclusive online community and collaborating with internal teams to align...Remote job
- Senior Account Manager- Attachments (PA, NY, VA, MD, DE, NJ, KY, OH, WV) Job Description Job Alerts Link Senior... ...Account Managers own accountability for customer relationships, providing tactical... ...to customer needs is imperative to success. This role will be responsible for...Contract workRemote workWorldwide
- ...Role Overview We are looking for a proactive, customer-focused Customer Success Manager to help customers achieve meaningful value from our products and services. This role will serve as a key point of contact throughout the customer journey, supporting onboarding,...Full time
MS Shift, Inc.
New York, NY2 days ago - ...Customer Success Manager Florida (Preferred) | Remote Considered Competitive Base Salary + Benefits We are partnering with a growing health-tech organization that is seeking a Customer Success Manager to join a rapidly expanding team. This individual will manage...Remote work
Conexess Group
New York, NY23 hours ago $1,597 - $10,000 per month
...Client Success Manager AEO Engine. Remote, United States. Full time, contractor basis. $72,000 to $78,000 base, $102,000 to $108,000 on target, uncapped. Thirty to forty law firms, and you are the person they call first. You know how each firm runs, how intake...Base plus commissionFull timeFor contractorsRemote workAEO Engine
New York, NY1 day ago- ...for tax and wealth transfer services. Our customers are leaders across the private client ecosystem — top wealth managers, national tax advisory practices, and law... ...Series A. The Opportunity As a Customer Success Manager, you play a key role in engaging &...Full timeWork at office3 days per week
Rivet Recruiting
New York, NY1 day ago - ...capture, organize and synthesize private conversations into source-backed knowledge a firm can build on. We are now hiring a Customer Success Manager, based in NYC. You will own our customer relationships after they sign: onboarding, adoption, renewals and making...Full timeImmediate start
Syntrace
New York, NY23 hours ago $100k - $115k
Customer Success Manager Revi Solutions Hybrid | New York, NY | 2–3 Days In Office $100,000–$115,000 Base Salary (Dependent on Experience) + Significant Growth Opportunity About Revi Revi is building the AI-powered conversion infrastructure layer for the fitness...Full timeWork at officeRevi Solutions Inc
New York, NY2 days ago$100k - $120k
...Our client is located in Long Island City and they are looking to hire a Customer Success Manager. Responsibilities: Identify and engage current and potential clients utilizing various sales methods. Gain a clear understanding of clients' overall business strategies...Full timeAtlas Search
New York, NY-10$130k - $200k
...Customer Success Manager | AI Healthcare Technology Location: New York City, NY (On-Site) Compensation: $130,000–$200,000 About the Company Shields Group Search is partnering with an innovative AI-powered healthcare technology company building a network that...Full timeImmediate startShields Group Search
New York, NY23 hours ago$170k
...Customer Success Manager New York City (Hybrid) Up to $170,000 Base + Bonus + Equity We're partnered with a fast-growing fintech company that is transforming how finance teams manage critical accounting and operational workflows. As a Customer Success Manager...Storm2
New York, NY23 hours ago$80k - $105k
...Customer Success Manager | SaaS New York City | $80K–$105K base + bonus | Hybrid For a fast-growing international SaaS company, we’re looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers. This isn...Full timeWork at officeKatapult
New York, NY1 day ago$115k
...Customer Success Manager - Ecommerce Compensation: Up to $115K base | $145K OTE Location: NYC - 4 days onsite About the Role Our client, an ecommerce technology company, is hiring a Senior Customer Success Manager with a strong ecommerce background to retain...Full timeContract worktwentyAI
New York, NY23 hours ago$130k - $170k
...partnering with a fast-growing healthcare technology startup - Series A - that is expanding its Customer Success team and looking for an Enterprise Customer Success Manager to own and grow some of its most strategic customer relationships. This person will own relationships...Full timeTalent
New York, NY23 hours ago$100k - $160k
...Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. We’re looking for a dynamic and motivated Customer Success Manager to join our team and help us maintain our high standards of...Full timeWork at officeRemote workRelocationShift work3 days per weekAirPay
New York, NY2 days ago$130k - $165k
...Customer Success Manager AI-Native Wealthtech | New York, NY (Hybrid, 3 days in office) Compensation: $130,000 to $165,000 base + variable + equity About the Company Our client is a fast-growing, AI-native platform for wealth transfer and estate planning....Contract workWork at officeOtterbrook
New York, NY23 hours ago$130k - $180k
...Position: Enterprise Customer Success Manager Location: NYC, On Site Industry: B2B SaaS - HealthTech Our client is a fast-growing healthcare technology company seeking an experienced Customer Success Manager. As a CSM, you'll be responsible for driving...Full timeWork at officeKollective Group
New York, NY23 hours ago$110k - $135k
...Samsung Ads Customer Success Manager Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies...Hourly payFull timeSamsung Ads
New York, NY1 day ago$520 per month
Supermetrics is looking for a Senior Customer Success Manager to join our team in the US! In this position, you will be responsible for overseeing... ...NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT Responsibilities: Manage a portfolio of clients, ranging...Local areaRemote workWork from homeFlexible hours- Na Printi, acreditamos que cada detalhe faz a diferença, mas o que realmente importa é você, independente de sua origem, identidade ou crenças!Somos uma empresa composta por um time diverso e inclusivo de pessoas #Printers, sempre prontas para transformar ideias em realidade...Home office
- ALLPLAN is seeking a Customer Success Manager to manage a portfolio of international customers in AEC. The role focuses on onboarding, enablement, adoption and renewals across Germany and beyond, ensuring high satisfaction and revenue expansion. You will drive value from...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager (F/M/D) - ALLPLAN (DE). Be the first to apply!
Related searches
- partner success manager New York, NY
- customer success manager remote New York, NY
- customer success executive New York, NY
- senior customer success manager New York, NY
- educational customer success manager New York, NY
- sr. customer success manager New York, NY
- customer success manager csm New York, NY
- strategic customer success manager New York, NY
- technical customer success manager New York, NY
- customer success manager New York, NY