Scheduler

Scheduling & Workforce Management • Manage caregiver schedules within WellSky • Coordinate shift coverage, call-outs, vacations, and emergencies • Match caregivers based on skills, experience, certifications, personality, and client needs • Maintain continuity of care whenever possible • Participate in after-hours on-call rotation Caregiver Support • Serve as a primary point of contact for caregivers • Assist with on-boarding and orientation activities • Support caregiver engagement and retention initiatives • Help foster a positive and supportive culture Client & Care Coordination • Coordinate new client starts and caregiver introductions • Assist with service transitions and schedule adjustments • Monitor client satisfaction and communicate concerns proactively • Support ongoing care coordination activities Operational Support • Assist with payroll and billing review processes • Maintain scheduling accuracy and documentation • Support agency performance metrics and quality initiatives Exceptional Care Doesn’t Happen by Accident. It Happens Through Great Coordination. At Griswold Home Care, we believe that every successful client relationship begins with the right caregiver, the right plan, and the right support system. We are seeking a highly organized, proactive, and mission-driven Scheduler & Care Coordination Specialist to become one of the most important members of our leadership team. This is not simply a scheduling position. This is an operational role responsible for protecting client satisfaction, caregiver engagement, service continuity, and overall quality outcomes throughout our organization. If you thrive in a fast-paced environment, enjoy solving complex staffing challenges, and take pride in creating exceptional experiences for both clients and caregivers, we want to meet you. ABOUT GRISWOLD HOME CARE For more than 40 years, Griswold Home Care has helped older adults remain safe, independent, and confident in the place they call home. Today, Griswold operates more than 200 locations across 31 states and is recognized as one of the nation’s leading providers of non-medical home care services. Our mission is simple: Live Assured. Every decision we make begins with improving the lives of our clients, supporting our caregivers, and strengthening our communities. YOUR MISSION As Scheduler & Care Coordination Specialist, you will serve as the operational hub connecting clients, caregivers, care coordinators, and leadership. You will be responsible for ensuring every client receives the right caregiver, every caregiver receives appropriate support, and every schedule reflects the high standards Griswold is known for. This role directly impacts: • Client satisfaction • Caregiver retention • Service continuity • Employee engagement • Operational efficiency • Revenue growth WHAT SUCCESS LOOKS LIKE Successful candidates will: • Build strong relationships with clients and caregivers • Create intelligent caregiver-to-client matches • Anticipate scheduling issues before they occur • Minimize missed shifts and service interruptions • Maintain high caregiver satisfaction • Support seamless on-boarding of new clients • Communicate proactively and professionally • Operate with urgency, accountability, and compassion IDEAL CANDIDATE We are looking for someone who combines the heart of a caregiver advocate with the mindset of an operator. Preferred qualifications include: • Home care scheduling experience • WellSky experience strongly preferred • Home care, healthcare, staffing, or workforce coordination experience • Exceptional organizational skills • Strong communication and relationship-building abilities • Ability to manage multiple priorities simultaneously • Strong problem-solving and critical-thinking skills • Professional, calm, and solutions-oriented demeanor WHAT WE OFFER • Competitive compensation • Medical, Dental, Vision • 401(k) with employer match • Paid Time Off • Wellness Days • Life and Disability Insurance • Professional Development Opportunities • Leadership Growth Opportunities • Mission-Driven Culture WHO THRIVES HERE The people who succeed at Griswold are not clock-watchers. They are problem-solvers. They care deeply about people. They take ownership. They communicate well. They anticipate needs. They understand that every schedule represents a client depending on us and a caregiver trusting us. If that sounds like you, we’d love to talk. Apply today and help us continue delivering exceptional care throughout New Castle County.