Scheduler II

Overview Delaware’s Largest Cancer Treatment Group - Medical Oncology Hematology Consultants, Newark, DE. We are a private practice of 11 physicians and 10 APPs, affiliated with US Oncology Network. We offer competitive salary and benefits, including medical, dental, vision, life insurance, 401K profit sharing, tuition reimbursement, parental leave. Role Summary Scheduler responsible for scheduling patient appointments and tests, answering calls, directing to appropriate personnel, serving as liaison between patient and medical staff. May include outside and surgical scheduling duties. Supports US Oncology Compliance Program. Responsibilities Answers all incoming calls, assesses callers’ needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner. Efficiently schedules patients and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and/or electronic medical records (EMR). Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage. Arranges for patients to have financial counseling as needed. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice. Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. Prepares correspondence, memos, forms and other typing as requested by supervisor. May schedule outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required. May communicate to patient about tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed. Where applicable, basic understanding of medical terminology for tests including coding and ability to look up codes specific to diagnosis and scheduling procedure. Qualifications High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required. Physical Demands: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing in the normal range for telephone contacts. Must view and type on computer screens for prolonged periods. #J-18808-Ljbffr