Aviation Customer Service Representative

Job Description

Job Description

Aviation Customer Service Representative

Location: Fort Myers, FL (Private Airport Terminal)

Pay: $17–$20 per hour (based on experience)

Shifts Available:

• 6:00 AM – 2:00 PM
• 10:00 AM – 6:00 PM
• 2:00 PM – 10:00 PM

We are seeking a professional and customer-focused Aviation Customer Service Representative to join our team at a private airport terminal in Fort Myers. This role is ideal for individuals who thrive in a fast-paced, service-driven environment and take pride in delivering a high-end customer experience to pilots, passengers, and flight crews.

• Provide exceptional customer service, including concierge support for hotels, rental cars, and transportation
• Coordinate catering, ground transportation, and aircraft arrivals and departures with Line Service
• Operate a multi-line switchboard and communicate via the UNICOM system
• Manage lobby and conference room scheduling while maintaining a welcoming customer environment
• Process fuel orders, payments, and POS transactions; reconcile cash drawers and daily batches
• Maintain aircraft linens, dishware, refreshments, and office/kitchen supplies
• Ensure secure access to ramp, hangar, and office areas
• Follow company policies and procedures while maintaining professionalism in a fast-paced setting
• Keep the Customer Service desk clean, organized, and professional at all times

• Strong customer service and communication skills
• Ability to multitask and remain calm under pressure
• Basic computer and POS system proficiency
• Reliable attendance and flexibility to work assigned shifts
• Aviation, hospitality, or customer service experience preferred (training provided)

• Competitive hourly pay ($17–$20/hour)
• Stable shift schedules
• Professional work environment at a private aviation facility
• Opportunities for growth within the aviation industry

Job Type & Location

This is a Contract to Hire position based out of Fort Myers, FL.

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Myers,FL.

This position is anticipated to close on Jun 16, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.