Receptionist

Receptionist Position at SWCA Environmental Consultants

SWCA Environmental Consultants is seeking a Receptionist to support our Phoenix office. This role is integral to creating a positive experience for employees, visitors, and clients while ensuring the smooth operation of our office. The ideal candidate is a proactive problem solver with strong organizational and communication skills, a customer service mindset, and a commitment to supporting a collaborative and fast paced work environment. This is a full-time, regular, hourly/non-exempt position based out of our corporate office in Phoenix, AZ. As a hub role, the Receptionist will provide support to both local and distributed employees, serving as an important resource for office operations, administrative coordination, and employee support across the organization.

What you will accomplish:

Answers and directs incoming phone calls and greets visitors and ensures they are connected with appropriate staff. Maintains a welcoming office environment. Processes incoming and outgoing mail, packages, and deliveries, and posts flyers and federally required posters supporting regulatory compliance and smooth office operations. Prints field maps, safety forms, and proposals, and issues personal protective equipment (PPE) to new staff, updating safety kits as needed. Maintains and updates employee contact lists, manages building access security (keys, door codes), and may oversee office recycling and composting programs. Coordinates office lunches, snacks, event refreshments, orders business cards and supplies, and assists with sending out welcome kits for new hires. Supports office safety and compliance and assist with Office Safety Representative (OSR) related duties. Follows applicable federal, Tribal, state, local, industry, contractual, and company regulations, standards, and specifications. Performs related work as assigned.

Additional Job-Specific Responsibilities:

Manage and respond to shared office email inboxes, ensuring requests are routed appropriately and addressed in a timely manner. Coordinate incoming and outgoing shipping services, including FedEx and other courier deliveries. Issue, track, and manage office, building, parking, and visitor access credentials. Provide backup administrative support and front desk coverage during staff absences, including vacation, wellness leave, and other time away. Coordinate conference room scheduling, meeting logistics, and in office meeting setup. Support document management activities, including scanning, filing, distribution, and project related administrative support. Assist office teams with printing, binding, and other project support needs as requested.

Experience and qualifications for success:

One (1) year or more receptionist, front desk, customer service, or administrative support experience preferred. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks and manage multiple responsibilities in a fast paced environment. Proficiency with Microsoft Office Suite, Microsoft Teams, Zoom, and general office technology. Strong customer service mindset with a professional and welcoming demeanor. Ability to work independently while collaborating effectively with team members. Experience managing shared email inboxes, routing requests, and ensuring timely follow up and resolution. Experience coordinating shipping and receiving activities, including FedEx and other courier services. Experience supporting office operations, including visitor management, building access administration, and meeting coordination. Ability to maintain confidentiality and exercise sound judgment when handling sensitive information. Demonstrated reliability, adaptability, and professionalism in a dynamic office environment. Commitment to providing exceptional service and support to employees, clients, and visitors. Positive, solution-oriented attitude with strong interpersonal skills.

EOE - women, minorities, individuals with disabilities and veterans are encouraged to apply.