Restoration Account Manager - Contents

Contents Account Manager

At Paul Davis Restoration, we help homeowners and businesses recover after fire, water, storm, and other property losses. While buildings can be repaired, personal belongings often hold memories, stories, and irreplaceable value. That's where you come in. We're looking for a Contents Account Manager who can build relationships, lead projects, and create exceptional customer experiences during some of the most challenging moments in our clients' lives. This is not a traditional sales job. This is a unique opportunity for someone who enjoys developing business relationships, managing projects, solving problems, and helping people. You'll work directly with insurance professionals, customers, and internal teams to guide contents restoration projects from initial assessment through final delivery.

Build Relationships & Grow Business

• Develop relationships with insurance adjusters, agents, property managers, and referral partners
• Generate new business opportunities and increase contents restoration revenue
• Represent Paul Davis at networking events, lunches, and community functions
• Maintain and grow an active network of professional contacts

Manage Projects from Start to Finish

• Assess contents losses and develop scopes of work
• Prepare estimates and inventories
• Coordinate with operations teams to ensure projects stay on schedule
• Monitor job profitability, quality, and customer satisfaction
• Ensure documentation and program requirements are met

Deliver an Exceptional Customer Experience

• Serve as the primary point of contact for clients and insurance partners
• Communicate proactively throughout the project lifecycle
• Resolve challenges quickly and professionally
• Help families and businesses navigate the restoration process with confidence

Lead and Support Teams

• Coach and support Contents Project Supervisors and field teams
• Promote accountability, quality, and operational excellence
• Assist with onboarding and training initiatives
• Foster a positive, customer-focused culture

What Makes Someone Successful in This Role?

• Relationship-driven and naturally outgoing
• Comfortable networking and developing new business opportunities
• Organized and able to manage multiple priorities
• Customer-focused with strong communication skills
• Confident holding others accountable while maintaining positive working relationships
• Self-motivated and results-oriented
• Able to balance sales, operations, and customer service responsibilities

What We're Looking For

Required

• High School Diploma or equivalent
• Valid driver's license with an insurable driving record
• Strong communication and customer service skills
• Proficiency with Microsoft Office and technology systems
• Ability to work independently and manage multiple projects

Preferred

• Experience in account management, project management, business development, insurance, restoration, logistics, moving & storage, property management, or customer success
• Experience leading teams or coordinating projects
• Bilingual skills are a plus

Why Paul Davis?

At Paul Davis, you'll join a team that values accountability, professionalism, collaboration, and continuous improvement. You'll have the opportunity to make a meaningful impact on customers while building a rewarding career with a growing organization. Every project is different. Every day brings new challenges. Every customer has a story. If you're looking for a role that combines relationship building, project leadership, and purpose-driven work, we'd love to meet you.

Apply today and help people restore more than property—help them restore peace of mind.

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values: Deliver What You Promise, Respect The Individual, Have Pride In What You Do, Practice Continuous Improvement

Our Mission: To provide opportunities for great people to deliver Best in Class results