General Manager

General Manager, High-Volume Cafe

Location: Wellesley, MA

We are seeking a results-driven General Manager for a beloved, high-volume community cafe in Wellesley, Massachusetts. Serving over 1,000 guests daily during peak seasons, this thriving establishment requires a systems-savvy leader to optimize operations and cultivate a welcoming environment.

This is a confidential search for a detail-oriented professional who balances operational efficiency with a genuine passion for the guest experience. The ideal candidate will take ownership of the single-unit operation, streamline current management structures, and build upon a strong foundation of community engagement.

Key Responsibilities

• Oversee daily operations for a fast-paced cafe with approximately 45 staff members and seating for up to 100 guests.
• Streamline current management structures to improve efficiency and reduce excess payroll costs.
• Foster a positive, inclusive, and compassionate culture that aligns with our team and community base.
• Manage scheduling, inventory, pricing, and vendor relationships to ensure seamless service.
• Drive revenue growth by expanding our event and catering footprint, with a specific focus on community events, birthdays, and private gatherings.
• Utilize sales activity reporting and financial metrics to identify trends, control costs, and provide strategic oversight that contributes to overall profitability.

Qualifications

• Extensive management experience in high-volume cafes, restaurants, or fast-paced dining environments.
• Proven ability to lead, train, and motivate a large team while maintaining high morale and exceptional customer service.
• Strong financial acumen with a demonstrated history of managing P&L, labor costs, and operational budgets.
• Excellent communication skills and a guest-first mindset.
• A track record of building authentic relationships with local community partners and driving event sales.

Compensation and Benefits

• Competitive total compensation package ranging from $100,000 to $120,000 annually.
• Flexible benefits package tailored to your needs.
• Performance-based bonuses tied to operational efficiency and margin improvement.
• The opportunity to lead an established, debt-free business with potential pathways for future expansion and equity.

Ready to elevate your career and lead a cornerstone of the Wellesley community? Apply today to explore this confidential opportunity and build a rewarding future with a premier hospitality brand.