Customer Service Representative-Burnsville

Customer Service RepresentativeTransit Team, a proud provider of paratransit transportation services in the Twin Cities metro area, is seeking a compassionate and reliable Customer Service Representative to join our team. In this role, you will be the welcoming voice of our organization, helping riders access essential transportation with care, clarity, and professionalism. Every interaction contributes to our purpose: mobility without limits—because every ride matters.About the RoleAs a Metro Mobility Customer Service Representative, you will support certified Metro Mobility riders by using a computer-based reservation system to schedule, update, and communicate ride details. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and excellent customer service.ScheduleSaturday: 8:00 AM – 6:00 PMSunday: 7:00 AM – 5:00 PMMonday: 7:00 AM – 5:00 PMTuesday: 6:00 AM – 4:00 PMKey ResponsibilitiesAnswer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.Schedule ride reservations using our computer reservation system.Cancel or adjust ride requests based on customer needs.Provide accurate estimated arrival times (ETAs) and service information.Make outbound calls to confirm next-day trips with riders.Clearly explain Metro Mobility policies, procedures, and service expectations.Demonstrate a people-first mindset by ensuring every interaction is caring, helpful, and solutions-focused.QualificationsAbility to pass a nonDOT drug test and background checkStrong verbal communication skillsSolid computer skills and ability to learn new softwarePrior customer service and/or call center experience preferredFamiliarity with the Twin Cities metro area is a plusAbility to work onsite for the scheduled shiftWhat We OfferPaid training to set you up for successPaid holidays4% increase in pay annuallyTwo weeks of paid vacationMedical, dental, and life insurance options401(k) with a 4% company matchA supportive, values-driven workplace committed to safety, care, and reliability