Field Service Technician

Description


The Field Service Technician supports the installation, maintenance, inspection, and repair of specialized large-diameter fiberglass pipe systems used on municipal water and infrastructure projects. This entry-level field service role combines hands-on mechanical work, construction-site support, technical documentation, customer interaction, and extensive overnight travel.

New Field Service Engineers receive extensive training through classroom instruction, fitting-shop experience in Houston, and one to two years of mentoring alongside experienced field engineers before working independently. This role is ideal for mechanically inclined individuals who enjoy travel, working outdoors, solving technical problems, and supporting critical infrastructure projects.

Must-Have Skills, Experience, and Education:

• High School Diploma or GED.
• Ability to use Houston, TX as home base and complete initial and ongoing training.
• Willingness to travel extensively (50%-80%), including overnight travel and occasional short-notice assignments.
• Basic mechanical aptitude with experience using hand tools, power tools, and measuring equipment.
• Ability to read and follow:
  
  • Blueprints
  • Technical documents
  • Work instructions
  • Safety procedures
• Strong verbal and written communication skills.
• Basic computer proficiency including:
  
  • Microsoft Word
  • Microsoft Excel
  • Email
  • Digital photo documentation
• Valid driver's license with acceptable driving record.
• Ability to obtain and maintain a valid passport.
• Ability to lift 50+ pounds.
• Ability to work outdoors, in confined spaces, underground, and in active construction environments.
• Ability to work independently while traveling and manage schedules, expenses, and documentation.
• Authorization to work in the United States without current or future sponsorship.

Requirements:

• Review project drawings, specifications, schedules, and safety requirements before deployment.
• Coordinate travel logistics including flights, rental vehicles, lodging, tools, and equipment.
• Perform installation support, inspections, fiberglass lamination, maintenance, and pipe repairs.
• Complete Houston-based fitting shop training and learn production, pipe assembly, fitting modifications, and quality procedures.
• Train alongside experienced Field Service Engineers for one to two years before independently supporting projects.
• Work in confined spaces and underground utility environments.
• Document repairs, photographs, notes, and service activities using Salesforce or field service software.
• Submit service reports, billing information, and travel expenses accurately and on time.
• Communicate project status, safety concerns, material needs, and technical issues with customers and management.
• Represent the company professionally with contractors, engineers, municipalities, and public-sector customers.
• Maintain tools, equipment, PPE, and company vehicles.
• Follow OSHA, confined-space, vehicle safety, quality, and company safety procedures.
• Travel extensively throughout the United States and occasionally Canada.

Nice-to-Have Skills, Experience, and Education:

• Experience in:
  
  • Construction
  • Underground utilities
  • Water or wastewater infrastructure
  • Pipeline installation
  • Industrial field service
  • Mechanical installation
• Experience repairing:
  
  • Fiberglass
  • Composite materials
  • Tanks
  • Pressure vessels
  • Boats
  • Wind turbine blades
  • Fiberglass pipe
• Vocational or technical training in:
  
  • Mechanical Technology
  • Industrial Maintenance
  • Construction
  • Composites
• Bilingual English/Spanish.
• Experience using Salesforce or other field service management software.
• OSHA, confined-space, forklift, first aid, rigging, or construction safety certifications.
• Experience with large-diameter fiberglass reinforced pipe (FRP) or waterworks products.
• Military backgrounds including:
  
  • Army Engineers (12 Series)
  • Army Construction Equipment Repairer (91L)
  • Army Utilities Equipment Repairer (91C)
  • Navy Seabees (BU, CE, CM, EO, SW)
  • Navy Hull Maintenance Technician (HT)
  • Navy Machinist's Mate (MM)
  • Air Force Structural (3E3X1)
  • Air Force Pavements & Construction Equipment (3E2X1)
  • Marine Corps Engineering, Utilities, or Heavy Equipment specialties