AISR SATOPS Technician

AISR Technician

Location: Tampa, FL, US, 33621 Work Arrangement: Onsite Job ID: 1118

At SES Space & Defense, we are a trusted partner ensuring mission success for customers operating in the most demanding environments. As part of SES S.A., a global leader in satellite-enabled connectivity, we deliver multi-orbit, end-to-end satellite and technology solutions that provide secure, reliable, and high-bandwidth communications across the globe. Our differentiated multi-orbit architecture combines GEO and MEO satellite systems with integrated terrestrial and network infrastructure to deliver resilient, low-latency, high-throughput connectivity at a global scale. With more than 120 satellites covering nearly the entire world, a global ground network, and thousands of deployed terminals supporting over 5,000 government missions annually, SES is a trusted partner to the U.S. Department of Defense, allied governments, NATO, and agencies including NASA for mission-critical communications. We strive to be the only solution when success is critical and recognize our people as our competitive advantage. At SES Space & Defense, you'll work alongside a mission-driven team committed to integrity, honor, and accountability, delivering real-world impact across today's most critical missions.

What You'll Do / Impact You'll Own:

The AISR Operations Center Technician will provide tier 1 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with transport of full motion video to remote sites. The Technician will provide daily operational support for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician's tasking will include shift work including some weekends and holidays. Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required. Continuously monitor network and space segment performance to provide customer support as required Monitor and report on the quality of user Full Motion Video (FMV) Support and escalate user network issues to appropriate offices Track and manage automated service interruptions for the network users awareness Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead Support user access and troubleshoot ViaSat KuSS and KaSS remotes Prepare reports on network utilization, performance and activity as required Open and track trouble tickets as required to resolve network or terminal issues Isolate and correct network faults using network management tools (ViaSat SAM/NMS) Manage service restoration activities and track/update trouble ticketing system (Remedy) Provide status reports to customers and management personnel Provide testing and implementation support of new software releases for deployed network equipment Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing Maintain timely and accurate helpdesk records using the ticket management system

Who You Are / Impact You'll Own:

You are a technically grounded operator with experience in network, SATCOM, or RF environments, and you perform well in real-time, mission-critical settings where uptime and precision matter. You are comfortable monitoring global networks, troubleshooting issues under pressure, and taking action to restore service quickly, especially in support of full motion video and ISR-related operations. You bring a strong understanding of TCP/IP networking and satellite communications fundamentals, along with the ability to work across tools, systems, and teams to diagnose and resolve issues. You are disciplined and detail-oriented, maintaining accurate records, managing tickets, and communicating clearly with both customers and internal stakeholders. Above all, you are dependable and mission-focused, contributing to a team responsible for delivering continuous, high-quality communications support to government users in dynamic operational environments. High School Diploma or GED, Associates or higher preferred At least 5 of years of applicable experience Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts Knowledge of the principles, methods, and techniques used in network troubleshooting and support Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools Understanding of current principles, practices, technologies and products for network design, installation, management and support Strong verbal, written, and interpersonal communication skills Ability to work independently, as well as cooperatively, in a team-oriented environment Successfully interact with all levels of management, other IT professionals, and end users Strong analytic and problem-solving skills IP Routing Linux/Unix Microsoft Office suite Trouble ticket tracking ViaSat Arclight 2 KuSS/KaSS operations Technical certification (CCNA, CCDA, CCNP or CCDP) Security+ certification All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.